Author: Gerry O'Sullivan Publisher: ISBN: 9780865718975 Category : BUSINESS & ECONOMICS Languages : en Pages : 256
Book Description
The Mediator's Toolkit offers an array of methods for mediators to develop the skills to formulate and ask strategic questions that shift perspectives and result in successful mediated outcomes in any context.
Author: Gerry O'Sullivan Publisher: New Society Publishers ISBN: 1771422866 Category : Law Languages : en Pages : 257
Book Description
“Dives deep into the psychology of information and emotion in conflict situations . . . Highly recommended for facilitators and negotiators as well as mediators.” —Jennifer Beer, author of The Mediator’s Handbook and negotiation instructor at Wharton School, University of Pennsylvania Knowing how to formulate and ask incisive questions to get to the core of a conflict, challenge entrenched thinking, and shift perspectives is the key to successful conflict resolution. The Mediator’s Toolkit employs the author’s powerful “S Questions Model” to provide readers with the skills and tools to do just that. It addresses four dimensions of successful questions for mediation: the subject matter dimension, the structure dimension, the information-seeking dimension, and the shifting thinking dimension. The toolkit clearly explains: The theory behind each question type, including exploration of relevant neuroscience and psychology The purpose of different types of questions How the questions work When to use different types of questions How to build and apply questions to mediation in a non-threatening way This essential practical guide will radically sharpen, focus, and improve the questioning skills of qualified mediators, students, lecturers, trainers, and those using questions to challenge and effect change, in any context.
Author: Lela Porter Love Publisher: ISBN: 9781634256742 Category : Law Languages : en Pages : 350
Book Description
"This second edition of [this title] encompasses stories from around the world. The writers (24 top international mediators) were asked to write about moving, successful, unsuccessful, happy, sad and funny mediations...From these...stories, mediators will learn how to help clients find positive outcomes to conflict resolution."--
Author: Lynn Duryee Publisher: ISBN: 9780314282996 Category : Compromise (Law) Languages : en Pages : 0
Book Description
What can a mediator do when negotiations stall? How can a mediator help participants reach the finish line? How should a mediator best respond when the parties confess that they are too far apart to settle? Is there anything a mediator can do to help the high-conflict litigant achieve resolution of his emotional case?
Author: Jennifer Beer Publisher: New Society Publishers ISBN: 0865717222 Category : Business & Economics Languages : en Pages : 210
Book Description
A standard model for effective mediation and conflict resolution, now in an updated fourth edition, can be used in diverse environments. Original.
Author: Marc Reid Publisher: Troubador Publishing Ltd ISBN: 1785893114 Category : Business & Economics Languages : en Pages : 232
Book Description
“If every HR professional were to read this book and apply what they learnt I’d be out of a job – and I’d be happy. Why? Because workplace conflict would no longer be damaging businesses or harming people.” This was the motivation for Marc, a professional mediator, in writing this book – to create a practical conflict resolution toolkit for HR. DIY Mediation gives you the necessary skills and framework to use a mediation style approach to nip low level workplace conflict in the bud. This book covers: The Issue. The critical knowledge needed to understand conflict - what it is, why it matters and how to recognise it. The Skills. The four key skills to apply when using DIY Mediation supported by straightforward, practical tools. The Process. The AGREE framework, a simplified step by step mediation model you can follow to intervene quickly and effectively. Marc’s 25 years corporate management and HR experience and successful mediation track record combine in this book to create essential know-how for every HR professional. In top HR Director Martha Desmond’s words this book is a “valuable resource which I will keep in my office library to be consulted on a frequent basis”.
Author: Suzanne McCorkle Publisher: SAGE Publications ISBN: 1506363520 Category : Language Arts & Disciplines Languages : en Pages : 397
Book Description
Mediation Theory and Practice, Third Edition introduces you to the process of mediation by using practical examples that show you how to better manage conflicts and resolve disputes. Authors Suzanne McCorkle and Melanie J. Reese help you to understand the research and theory that underlie mediation, as well as provide you with the foundational skills a mediator must possess in any context, including issue identification, setting the agenda for negotiation, problem solving, settlement, and closure. New to the Third Edition: Expanded content on the role of evaluative mediation reflects the latest changes to the alternative dispute resolution field, helping you to distinguish between various approaches to mediation. Additional discussions around careers in conflict management familiarize you with employment opportunities for mediators, standards of professional conduct, and professional mediator competencies. New activities and case studies throughout each chapter assist you in developing their mediation competency.
Author: Tammy Lenski Ed D Publisher: iUniverse ISBN: 1935278894 Category : Law Languages : en Pages : 136
Book Description
"Making Mediation Your Day Job" is the definitive guide for any mediator operating or even considering a private practice. Tammy Lenski, Ed.D. demonstrates how proven marketing techniques can help you create a mediation practice with minimum stress and maximum success. Lenski is a full-time mediator who has maintained a thriving practice for more than a decade. She explains in careful detail how common mediation concepts-including interests, framing, and dialogue-building- can be applied not just at the mediation table but also in marketing and promoting yourself successfully in a fascinating and growing field. In this in-depth and thoughtful guide, Lenski delivers all the steps necessary to build and market a successful private practice in mediation, such as how to: Choose a market that speaks to your passion Uncover and meet your market's greatest needs and interests Build dialogue with potential clients Leverage the Internet to expand your networking opportunities Lenski's time-tested principles and encouragement will help mediators embrace marketing with renewed energy, rather than trepidation. It proves that mediators can use their own knowledge of mediation process and principles to market their services in an ethical, effective manner.
Author: Heidi Burgess Publisher: Peacemaker Toolkits ISBN: 9781601270696 Category : Political Science Languages : en Pages : 0
Book Description
In the conflict resolution realm, track II peacemaking or diplomacy has become increasingly common, complementing the more formal track I peacemaking efforts in myriad ways and at various points throughout a peace process. "Conducting Track II Peacemaking" presents the process of track II intervention as a series of steps that guide peacemakers in coordinating various track II efforts to maximize their positive impacts.Written for both track I and track II actors, this handbook: * illuminates the role and importance of track II activities; * charts a wide range of track II activities, from assessment, conception, and planning through to implementation and evaluation; and, * discusses the need to ensure that different peacemaking efforts support and reinforce one another.This volume is the seventh in the Peacemaker s Toolkit series. Each handbook addresses a facet of the work of mediating violent conflicts, including such topics as negotiations with terrorists, constitution making, assessing and enhancing ripeness, and debriefing mediators."
Author: Simon J. A. Mason Publisher: US Institute of Peace Press ISBN: 1601270526 Category : Political Science Languages : en Pages : 58
Book Description
The goal of this handbook is to enhance the practice of mediation by showing how lessons from individual mediators can be identified and made available both to their home organization (e.g., a foreign ministry, intergovernmental organization, or nongovernmental organization) and to a wider practitioner audience. More particularly, the handbook gives guidance to staff debriefing mediators who are or have been directly involved in peace negotiations. The focus here is not on self-assessments by the mediators themselves, nor on evaluations of the mediator's performance by external donors, nor on political or psychological debriefing. Instead, this handbook examines methodological debriefing: that is, interviews conducted with the goal of learning lessons about the mediation method from the experience of a specific mediator that are useful for future mediation processes. Methodological debriefing is typically conducted by individuals who have not been directly involved in the mediator's work and who do not seek to judge it but who want to learn the mediator's perspective on what was done and why it was done. Ideally, the mediator will also benefit from the interview by discovering something new through the questions posed, by having the opportunity to recount a challenging experience, or at least by having her or his experiences documented in a structured and objective manner.
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Author: Gerry O'Sullivan
Author: Gerry O'Sullivan
Author: Lela Porter Love
Author: Lynn Duryee
Author: Jennifer Beer
Author: Marc Reid
Author: Suzanne McCorkle
Author: Tammy Lenski Ed D
Author: Heidi Burgess
Author: Simon J. A. Mason