The Big Book of Customer Service Training Games

Author: Peggy Carlaw
Publisher: McGraw Hill Professional
ISBN: 0071501827
Category : Business & Economics
Languages : en
Pages : 226

Book Description
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

Author: Mary Scannell
Publisher: McGraw Hill Professional
ISBN: 0071743669
Category : Business & Economics
Languages : en
Pages : 240

Book Description
Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

The Big Book of Roblox

Author: Triumph Books
Publisher: Triumph Books
ISBN: 164125355X
Category : Games & Activities
Languages : en
Pages : 356

Book Description
With over 90 million monthly users and counting, Roblox is one of the most popular games on the planet! The Big Book of Roblox helps players get the most out of this dynamic sandbox game. Packed with tips, hints, and hacks, this complete, up-to-date guide covers basic strategy as well as advanced tricks and is essential reading for anyone who wants to play like a pro. Topics covered include navigation, combat, trading, and mini games—accompanied by over 100 full-color gameplay photos. Additional chapters focus on building mode, popular in-game experiences, and even a look behind the scenes. Take your creations to new levels and maximize the value of your playing time with The Big Book of Roblox!

The Big Book of Sales Games

Author: Peggy Carlaw
Publisher: McGraw-Hill Education
ISBN: 9780071343367
Category : Business & Economics
Languages : en
Pages : 244

Book Description
Another book in the bestselling "Big Book of Business Games Series,"The Big Book of Sales Games delivers dozens of 5-20 minute games and activities designed to motivate salespeople, teach key selling principles, or just liven up a sales meeting.

The Big Book of Team Building Games: Trust-Building Activities, Team Spirit Exercises, and Other Fun Things to Do

Author: Edward E. Scannell
Publisher: McGraw-Hill Education
ISBN: 9780070465138
Category : Business & Economics
Languages : en
Pages : 274

Book Description
Did you know that games can be a terrifically effective way to build team spirit, communication, and trust among people who work together day in and day out? Now you can spark morale in any work group by choosing from 70 stimulating games and activities specifically designed for the manager who's looking to raise sagging morale in a department, liven up boring staff meetings, enable team members to collaborate smoothly and effectively, and much more!

Big Book of Whittle Fun

Author: Chris Lubkemann
Publisher: Fox Chapel Publishing
ISBN: 1607651068
Category : Crafts & Hobbies
Languages : en
Pages : 388

Book Description
· A complete and accessible guide to whittling for both beginner and experienced carvers alike · Provides 31 exciting games, objects, and toys, from recipe holders and roosters to tic-tac-toe, a bowling set, and more · Offers step-by-step instructions and coordinating photography for each quick and easy whittling project · Features helpful advice on whittling techniques, choosing wood, and safe knife sharpening · Written by world-famous whittler and best-selling author Chris Lubkemann

The Big Book of Tricks for the Best Dog Ever

Author: Larry Kay
Publisher: Workman Publishing
ISBN: 1523501618
Category : Pets
Languages : en
Pages : 321

Book Description
A step-by-step guide to more than 100 dog tricks, specially designed for effective training, for pure fun, and even for turning your dog into a YouTube star, from the coauthor of the tremendously successful and much-praised Training the Best Dog Ever and the genius behind "The Stunt Dog Show," which performs more than 1,000 shows a year.

Communication Basics

Author: Judy Jenings
Publisher: Association for Talent Development
ISBN: 1607284731
Category : Business & Economics
Languages : en
Pages : 160

Book Description
This book takes a new look at a subject that is at the heart of all human activity—communication. Specifically designed to help you become an effective communicator, this book gives you the tools and knowledge to connect with and influence your audience whether that audience is a jam-packed auditorium or three clients at an important business meeting. Communication Basics enables you to become a think-on-your-feet presenter who not only presents with authority, but also knows how to listen to your audience effectively.

Drama Menu

Author: Glyn Trefor-Jones
Publisher:
ISBN: 9781848422858
Category : Drama
Languages : en
Pages : 0

Book Description
Packed full of drama games, ideas and suggestions, Drama Menu is a unique new resource for drama teachers.

This Is Going to Hurt

Author: Adam Kay
Publisher: Little, Brown Spark
ISBN: 0316426733
Category : Biography & Autobiography
Languages : en
Pages : 196

Book Description
In the US edition of this international bestseller, Adam Kay channels Henry Marsh and David Sedaris to tell us the "darkly funny" (The New Yorker) -- and sometimes horrifying -- truth about life and work in a hospital. Welcome to 97-hour weeks. Welcome to life and death decisions. Welcome to a constant tsunami of bodily fluids. Welcome to earning less than the hospital parking meter. Wave goodbye to your friends and relationships. Welcome to the life of a first-year doctor. Scribbled in secret after endless days, sleepless nights and missed weekends, comedian and former medical resident Adam Kay's This Is Going to Hurt provides a no-holds-barred account of his time on the front lines of medicine. Hilarious, horrifying and heartbreaking by turns, this is everything you wanted to know -- and more than a few things you didn't -- about life on and off the hospital ward. And yes, it may leave a scar.