Author: G. Richard Shell Publisher: Penguin ISBN: 9781591841760 Category : Business & Economics Languages : en Pages : 332
Book Description
Explains that the selling of ideas is a matter of encouraging others to share one's beliefs in a guide for salespeople that invites readers to self-assess their persuasion personality and build on natural strengths.
Author: Thomas A. Stewart Publisher: HarperCollins ISBN: 0062415700 Category : Business & Economics Languages : en Pages : 173
Book Description
In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up. Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches a customer’s expectations with every interaction and serves the company’s needs. When customers have more choices than ever before, study after study reveals that it’s the experience that makes the difference. To provide great experiences that keep customers coming back, businesses must design their services with as much care as their products. Service Design is proactive—it is about delivering on your promise to customers in accordance with your strategy, not about acceding to customer dictates. Woo, Wow, and Win teaches you how to create "Ahhh" moments when the customer makes a positive judgment, and to avoid Ow" moments—when you lose a sale or worse, customer trust. Whether you’re giving a haircut, selling life insurance, or managing an office building, your customer is as much a part of your business as your employees are. Together, you and customers create a bank of trust; fueled by knowledge of each other’s skills and preferences. This is Customer Capital, the authors explain, and it is jointly owned. But it’s up to you to manage it profitably. Innovative yet grounded in real world examples, Woo, Wow, and Win is the key strategy for winning customers—and keeping them.
Author: G. Richard Shell Publisher: Penguin ISBN: 1101601469 Category : Business & Economics Languages : en Pages : 410
Book Description
Everyone knows that you are supposed to “follow your dream.” But where is the road map to help you discover what that dream is? You have just found it. In Springboard, award-winning author and teacher G. Richard Shell helps you find your future. His advice: Take an honest look inside and then answer two questions: What, for me, is success? How will I achieve it? You will begin by assessing your current beliefs about success, including the hidden influences of family, media, and culture. These are where the pressures to live “someone else’s life” come from. Once you gain perspective on these outside forces, you will be ready to look inside at your unique combination of passions and capabilities. The goal: to focus more on what gives meaning and excitement to your life and less on what you are “supposed” to want. Drawing on his decades of research, Shell offers personalized assessments to help you probe your past, imagine your future, and measure your strengths. He then combines these with the latest scientific insights on everything from self-confidence and happiness to relationships and careers. Throughout, he shares inspiring examples of people who found what they were meant to do by embracing their own true measure of success. Eric Adler: one of Shell’s former students who walked away from a conventional business career to help launch a revolutionary new concept in public education that has placed hundreds of inner-city high school students in top colleges. Kurt Timken: a Harvard-educated son of a Fortune 500 CEO who found his true calling as a hard-charging police officer fighting drug lords in southern California. Cynthia Stafford: an office worker who became one of her community’s leading promoters of theater and the arts. Get ready for the journey of a lifetime—one that will help you reevaluate your future and envision success on your own terms. Students and executives say that Richard Shell’s courses have changed their lives. Let this book change yours.
Author: Mario Moussa Publisher: John Wiley & Sons ISBN: 1119157404 Category : Business & Economics Languages : en Pages : 256
Book Description
Build high-performing teams with an evidence-based framework that delivers results Committed is a practical handbook for building great teams. Based on research from Wharton’s Executive Development Program (EDP), this concise guide identifies the common challenges that arise when people work together as a group and provides key guidance on breaking through the barriers to peak performance. Committed draws its insights from the EDP’s living lab: an intensive two-week simulation during which executive-level participants run complex global businesses. The authors have observed over 100 teams collaborating and competing for over 100 combined years in this intense environment. It has yielded fundamental insights about teamwork: what usually goes wrong, what frequently goes right, and the methods and techniques that will help you access your team’s full potential. These insights have been distilled into a simple, repeatable process that you can start applying today. Getting teams engaged and aligned is hard. Committed will give you the tools you need to deal with all of the familiar teamwork challenges that get in the way: organizational politics, delegation, coordination, and aligning skills and motivation. Using vivid stories and examples from the worlds of business, sports, and non-profits, it will teach you how to: Understand the dynamics of successful teams Achieve peak performance using a research-backed methodology Gain expert insight into why most teams underperform Learn the critical points common to all great teams Committed gives you the perspective you need to combine the right people with the right way of collaborating to achieve extraordinary results.
Author: Russell Frank Publisher: Penn State Press ISBN: 0271080434 Category : Biography & Autobiography Languages : en Pages : 199
Book Description
In the mid-nineties, Russell Frank left a peaceful life in rural California to raise three kids in a town saturated with fraternities, late-night undergrad fast food haunts, and rowdy football crowds. Among the Woo People recounts his two decades living—and surviving—in State College, Pennsylvania, the often-chaotic home of Penn State University. This humorous peek at life in a college town smack-dab in the middle of rural Pennsylvania chronicles a changing community over the course of two eventful decades. A professor of journalism, former columnist for the Centre Daily Times, and contributor to StateCollege.com, Frank has a unique perspective on living in the shadow of a university—especially on the tribe of nomadic young adults known as the “Woo people,” so named for their signature mode of celebratory communication. He invites readers into the routines of his hectic household as they embrace their new home, skewers the culture of intercollegiate sports, relates the challenges and peculiarities of teaching at one of the nation’s largest universities, and, most important, teaches us to be amused at college-kid antics and to appreciate their academic and real-world accomplishments, even as we anxiously tick off the days until semester’s end. From tales of missing porch furniture and red plastic cups in the bushes to a “Nude Year’s Eve” run by an octet of forty-somethings to the sweet relief of summer, Frank’s hilarious, insightful essays are indispensable for anyone who wants to survive, appreciate, and enjoy college-town life.
Author: Moira M W Chan-Yeung Publisher: The Chinese University of Hong Kong Press ISBN: 9629967847 Category : Biography & Autobiography Languages : en Pages : 260
Book Description
This book focuses on Lam Woo, a wellknown, highly successful Chinese building contractor whose company was based in Hong Kong at the beginning of the twentieth century. It is also about the marginal group of people he exemplifies, those who joined the Chinese diaspora because of poverty and political turmoil and were later driven back home because of discrimination and other difficulties. An important contribution to Hong Kong Studies, this book provides a window onto the sociopolitical conditions in Hong Kong leading up to and following the 1911 revolution that established the Republic of China and the following two decades. In studying Lam Woo's life and family, we catch a glimpse of the lives of a unique segment of the Hong Kong Chinese community—namely, the educated, westernized Chinese, mainly Christians, some of whom supported the revolution to overthrow the Qing dynasty and helped to establish Hong Kong's influential YMCA. Professor Chan, who has written several books on Hong Kong History, draws on rich archival sources, and historical photographs to illustrate the life of a man who was a pioneer builder of majestic heritage buildings throughout Hong Kong such as St. Paul's Church, St. Paul's Coeducational College, the Diocesan Boys' School, and St. Stephen's College, all of which remain in use today. This book is a significant historical study that rediscovers an important but less studied part of Hong Kong's development during the early twentieth century. For instance, the book details Lam Woo's efforts in rebuilding the port facilities and docks that helped the colony's transformation into a glamorous, international port. The author also discusses how Lam Woo's contributions to the building of the roads encircling the New Territories and the bridges linked different parts of the territory with mainland China, where water and food supplies would later come from. In the later part of the book, the author highlights how Lam Woo, a devout Anglican, contributed to the expansion of the Chinese Anglican Church community. As one of the founders of St. Paul's Church, he promoted the establishment of the Hong Kong YMCA, with its emphasis on character training in "the development of body, mind, and spirit" for young people. The book emphasizes that his most lasting legacy for Hong Kong and his native Guangzhou was through his philanthropist activities in education. Lam Woo supported education for girls and founded St. Paul's Girls' School, the forerunner of the notable St. Paul's Coeducational College, founded a primary and a secondary school in his native village, and donated extensively to Lingnan University.
Author: Patrick Wu Publisher: Independently Published ISBN: 9781794565166 Category : Languages : en Pages : 115
Book Description
What if you could have the thriving romantic life that you always dreamed of while using less effort to get it? In this book, you will learn the 9 ways to super-charge your self-confidence while you thrive in the areas of your social life, your romantic life, and your life in general.
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Author: G. Richard Shell
Author: Thomas A. Stewart
Author: G. Richard Shell
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Author: Mario Moussa
Author: Russell Frank
Author: Moira M W Chan-Yeung
Author: Ryudai Takano
Author: Ana Martín Larrañaga
Author: Patrick Wu