Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns

Author: Ben Benjamin
Publisher: McGraw Hill Professional
ISBN: 0071772103
Category : Business & Economics
Languages : en
Pages : 258

Book Description
One of the New York Post's Top 10 Best Career Books of 2012 Repair communication breakdowns on the spot and drive positive results in every conversation Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses: AWARENESS Learn to recognize an ineffective communication pattern the instant it occurs ACTION Use specific new strategies to turn the conversation in a better direction PRACTICE Engage in repeated, structured practice to turn those actions into new habits Praise for Conversation Transformation: “Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions.” —SHEILA HEEN and DOUGLAS STONE, bestselling authors of Difficult Conversations ”An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life.” —SENATOR JOHN F. KERRY “Practical, inspiring, and powerful. You will never look at your conversations the same way again.” —SUZANNE BATES, bestselling author of Speak Like a CEO and Discover Your CEO Brand

Conversation Transformation

Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 8

Book Description

Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns

Author: Ben Benjamin
Publisher: McGraw Hill Professional
ISBN: 007176996X
Category : Business & Economics
Languages : en
Pages : 259

Don't Wait for Someone Else to Fix It

Author: Douglas Lennick
Publisher: John Wiley & Sons
ISBN: 1394175795
Category : Business & Economics
Languages : en
Pages : 263

Book Description
A playbook for leaders in any walk of life, with a foreword from Richard Leider, the legendary executive-life coach and best-selling author. The world needs positive leadership more than ever. Luckily, there is a large untapped source of leaders who can change the world for the better: all of us! Since each of us constantly influences those around us, by definition, everyone is a leader, not just people with formal titles. This book will help everyone tap into the power of their influence to pursue a meaningful purpose, whether on the job, in the community, or at home. All it takes is leadership intelligence, a combination of 8 moral, social, and technical imperatives essential to our ability to positively influence others. These 8 essentials include: Aim to be Your Ideal Self Know Your Real Self Ignite Integrity and Responsibility Embrace Empathy and Compassion Decide Wisely Let Go of What You Know Achieve Meaningful Goals Empower Others Don’t Wait for Someone Else to Fix It is liberally illustrated with compelling stories of a varied cast of characters, including the head of a skiing expedition to the North Pole, an Olympic snowboarding coach, a mountaineer leading a high-altitude Himalayan climbing team, the executive director of an innovative low-income senior housing community, and the founder of a pioneering youth basketball program for girls. Examples of “fixing it” also come from the journeys of entrepreneurs and executives in the financial services, health care, educational, travel and media industries. In addition, the book highlights insights of thought leaders such as internationally famous author and coach, Richard Leider; Stephen M. R Covey, a best-selling author and global authority on leadership; world-renowned performance psychologist and author Jim Loehr; and Richard Sheridan, best-selling author, and co-founder of the award-winning software company Menlo Innovations. Authors Doug Lennick and Chuck Wachendorfer are highly qualified to share the lessons of Don’t Wait for Someone Else to Fix It. Both have decades of experience as corporate executives, entrepreneurs, community volunteers, business coaches, and parents. For the reader who wants down-to-earth guidance about how to be a successful leader, the book does more than just talk about the significance of leadership intelligence. It features a wealth of practical exercises and tools for developing each of the 8 leadership intelligence essentials.

Surrounded by Idiots

Author: Thomas Erikson
Publisher: St. Martin's Essentials
ISBN: 1250179955
Category : Business & Economics
Languages : en
Pages : 181

Book Description
Do you ever think you’re the only one making any sense? Or tried to reason with your partner with disastrous results? Do long, rambling answers drive you crazy? Or does your colleague’s abrasive manner rub you the wrong way? You are not alone. After a disastrous meeting with a highly successful entrepreneur, who was genuinely convinced he was ‘surrounded by idiots’, communication expert and bestselling author, Thomas Erikson dedicated himself to understanding how people function and why we often struggle to connect with certain types of people. Surrounded by Idiots is an international phenomenon, selling over 1.5 million copies worldwide. It offers a simple, yet ground-breaking method for assessing the personalities of people we communicate with – in and out of the office – based on four personality types (Red, Blue, Green and Yellow), and provides insights into how we can adjust the way we speak and share information. Erikson will help you understand yourself better, hone communication and social skills, handle conflict with confidence, improve dynamics with your boss and team, and get the best out of the people you deal with and manage. He also shares simple tricks on body language, improving written communication, advice on when to back away or when to push on, and when to speak up or shut up. Packed with ‘aha!’ and ‘oh no!’ moments, Surrounded by Idiots will help you understand and communicate with those around you, even people you currently think are beyond all comprehension. And with a bit of luck you can also be confident that the idiot out there isn’t you!

Life Skills

Author: Chicago Tribune
Publisher: Agate Digital
ISBN: 1572844205
Category : Reference
Languages : en
Pages : 201

Book Description
An entertaining treasury of tips, hacks, and step-by-step techniques to smooth your way through the world. How do you give a good wedding toast? How do you fix a clogged drain? How do you bowl without hurting anyone? Questions like these—some highly practical, others wildly funny—make up this engaging do-it-yourself guide. Including illustrations and diagrams and compiled from the Chicago Tribune how-to column “Life Skills,” this book is filled with often-humorous instructions on performing a variety of tasks—from technical challenges to social interactions. sew a button • wrap a gift • shine your shoes • clean your keyboard • ask for a raise • give yourself a facial massage • flirt • pack for a road trip • turn down a request • teach someone to ride a bike • photograph a dog • change a tire • fix a faucet • load a moving truck • end a relationship • give a tip • choose an engagement ring • and more

Textbook of Palliative Care Communication

Author: Elaine Wittenberg PhD
Publisher: Oxford University Press
ISBN: 019020172X
Category : Medical
Languages : en
Pages : 457

Book Description
The Textbook of Palliative Care Communication is the authoritative text on communication in palliative care, providing a compilation of international and interdisciplinary perspectives. This volume was uniquely developed by an interdisciplinary editorial team to address an array of providers including physicians, nurses, social workers, and chaplains, and it unites clinicians with academic researchers interested in the study of communication. By featuring practical conversation and curriculum tools stemming from research, this text integrates scholarship and inquiry into translatable content that others can use to improve their practice, teach skills to others, and engage in patient-centered communication. The volume begins by defining communication, explicating debatable issues in research, and highlighting specific approaches to studying communication in a palliative care context. Chapters focus on health literacy and cultural communication, patient and family communication, barriers and approaches to discussing palliative care with specific patient populations, pain, life support, advance care planning, and quality of life topics such as sexuality, spirituality, hope, and grief. Team communication in various care settings is outlined, and current research and education for healthcare professionals are summarized. Unique to this volume are chapters on conducting communication research, both qualitatively and quantitatively, to promote further research in palliative care.

Human Resource Management: A Nordic Perspective

Author: Helene Ahl
Publisher: Routledge
ISBN: 0429952872
Category : Business & Economics
Languages : en
Pages : 399

Book Description
Sweden has one of the lowest national debts in Europe, a well-educated workforce, and the country consistently ranks in top positions of the best places to live and work in the world. Human Resource Management: A Nordic Perspective offers a unique and valuable insight into the working practices of HRM in Sweden, which has been explicated for an international audience. The book offers readers outside of the country alternative methods for improving efficiency and well-being in their own workplace. A team of experienced contributors based in Sweden discuss and analyse the Nordic tradition of inclusive and participative management and present different perspectives on creating a work-life suitable for every person involved. The first part of the book includes chapters on general issues in HR work such as development and learning, selection, teamwork, career paths, and cooperation within organisations. The second part addresses diversity, inclusion, and how discriminatory practices can be avoided. This book will be a valuable resource for students of: HRM, business, management, education, psychology, sociology, as well as human resource management professionals who are seeking new ways to balance economic and human values.

Careers in Pharmaceutical Sales

Author: Jeri Freedman
Publisher: The Rosen Publishing Group, Inc
ISBN: 1448882508
Category : Juvenile Nonfiction
Languages : en
Pages : 82

Book Description
In times of economic uncertainty, a job in the healthcare field can provide job security, as well as the fulfillment of working in an area that helps people. Students explore the pharmaceutical industrylarge, well-established drug manufacturers, biotech companies, and generic drug companies. They also discover the responsibilities of pharmaceutical sales reps, in the field and in the office as well as how the reps plan and organize. Helpful tips for becoming an outstanding sales rep, including information about career ethics, career preparationboth in high school and in collegecommunication skills, ways to gain experience, how to obtain a job, and on-the-job training are areas covered in this thoughtful volume.

Communication and Interpersonal Skills in Social Work

Author: Juliet Koprowska
Publisher: Learning Matters
ISBN: 1529679044
Category : Social Science
Languages : en
Pages : 263

Book Description
Communication and interpersonal skills are an essential part of practice. Taking a skills-based approach, this book looks at research, theories, approaches and processes, demonstrating how they relate directly to practice. It will help you to understand the benefits that good communication skills can bring to your work with children and families, adults, groups, and those with communication difficulties.