Author: Guy Nirpaz
Publisher: Guy Nirpaz
ISBN: 9780692620939
Category : Customer relations
Languages : en
Pages : 140
Book Description
Across entire verticals of the economy the new normal is the recurring revenue business. Charging customers on a monthly basis, firms with this model have to play by an entirely new set of rules, rules which generally favor the customer over the seller. But this new model also opens up fantastic opportunities to provide and extract more value from the relationship as well. To create that value business needs to move away from a hunting mindset to a farming mindset. That change is the new paradigm of Customer Success. Many business leaders have heard of Customer Success but few understand what it really means to run their business from the Customer Success standpoint. Even fewer have the experience to build the Customer Success function and optimize its performance. As a pioneer in the field of Customer Success, Guy Nirpaz is acknowledged as one of the earliest proponents of this business realignment. In
Customer Success
Author: Nick Mehta
Publisher: John Wiley & Sons
ISBN: 1119167965
Category : Business & Economics
Languages : en
Pages : 256
Book Description
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.
Publisher: John Wiley & Sons
ISBN: 1119167965
Category : Business & Economics
Languages : en
Pages : 256
Book Description
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.
Hunting in a Farmer's World
Author: John F. Dini
Publisher: Createspace Independent Publishing Platform
ISBN: 9781482753516
Category : Businesspeople
Languages : en
Pages : 0
Book Description
"Hunting in a Farmer's World is the award-winning book that celebrates the differences that drive entrepreneurs. It is filled with the stories of real business owners who overcame real challenges; including those that accompany success. From the ambition that captures an entrepreneur and drives him to take the plunge of starting up, to the unexpected pitfalls of a successful transition. Hunting in a Farmer's World examines why business owners are different from the people who work for them"--Author's website.
Publisher: Createspace Independent Publishing Platform
ISBN: 9781482753516
Category : Businesspeople
Languages : en
Pages : 0
Book Description
"Hunting in a Farmer's World is the award-winning book that celebrates the differences that drive entrepreneurs. It is filled with the stories of real business owners who overcame real challenges; including those that accompany success. From the ambition that captures an entrepreneur and drives him to take the plunge of starting up, to the unexpected pitfalls of a successful transition. Hunting in a Farmer's World examines why business owners are different from the people who work for them"--Author's website.
Half-Life of a Zealot
Author: Swanee Hunt
Publisher: Duke University Press
ISBN: 9780822338758
Category : Biography & Autobiography
Languages : en
Pages : 436
Book Description
An autobiography by Swanee Hunt, daughter of the legendary oil magnate H. L. Hunt, Bill Clinton's Ambassador to Austria, and internationally renowned philanthropist.
Publisher: Duke University Press
ISBN: 9780822338758
Category : Biography & Autobiography
Languages : en
Pages : 436
Book Description
An autobiography by Swanee Hunt, daughter of the legendary oil magnate H. L. Hunt, Bill Clinton's Ambassador to Austria, and internationally renowned philanthropist.
Great Danes Don't Hunt Werewolves
Author: Sherrie A Bakelar
Publisher:
ISBN:
Category : Young Adult Fiction
Languages : en
Pages : 89
Book Description
Life is confusing enough when you're a teen in a new town and a new school. A person can find themselves lost and alone, navigating an alien world full of unusual customs and strange rituals, even when they're human. Being a werewolf? That makes everything so much harder. Now, finding yourself in love with a human? Well, that just takes the cake! Yet, life has a way of tripping you up. Sometimes love is the start of an unexpected adventure and you just know it will last forever and change your life for the better…and sometimes it's the beginning of the end and you’ll never be the same again.
Publisher:
ISBN:
Category : Young Adult Fiction
Languages : en
Pages : 89
Book Description
Life is confusing enough when you're a teen in a new town and a new school. A person can find themselves lost and alone, navigating an alien world full of unusual customs and strange rituals, even when they're human. Being a werewolf? That makes everything so much harder. Now, finding yourself in love with a human? Well, that just takes the cake! Yet, life has a way of tripping you up. Sometimes love is the start of an unexpected adventure and you just know it will last forever and change your life for the better…and sometimes it's the beginning of the end and you’ll never be the same again.
Deer Wars
Author: Bob Frye
Publisher: Penn State Press
ISBN: 9780271046945
Category : Nature
Languages : en
Pages : 332
Book Description
The story of deer management in Pennsylvania is as complex as it is controversial. From the disappearance of deer in Pennsylvania forests at the beginning of the twentieth century to the population explosion that occurred in the latter half of the century, the balance between herd size and a healthy forest has long been a difficult one. In Deer Wars, Bob Frye examines this controversy and the effect that herd management has had on all of the citizens of Pennsylvania; farmers managing deer invasions and property rights, hunters dealing with changing herd densities and ever-complex restrictions, state agencies juggling the rights of hunters with the needs of commercial interests, all with stakes in the success and health of the deer herd. Now with deer harvests decreasing, Chronic Wasting Disease becoming a potential threat, and forests showing serious signs of trouble, the need for compromise from all of the players is essential, but is it possible? This well-researched and engrossing book explores that question.
Publisher: Penn State Press
ISBN: 9780271046945
Category : Nature
Languages : en
Pages : 332
Book Description
The story of deer management in Pennsylvania is as complex as it is controversial. From the disappearance of deer in Pennsylvania forests at the beginning of the twentieth century to the population explosion that occurred in the latter half of the century, the balance between herd size and a healthy forest has long been a difficult one. In Deer Wars, Bob Frye examines this controversy and the effect that herd management has had on all of the citizens of Pennsylvania; farmers managing deer invasions and property rights, hunters dealing with changing herd densities and ever-complex restrictions, state agencies juggling the rights of hunters with the needs of commercial interests, all with stakes in the success and health of the deer herd. Now with deer harvests decreasing, Chronic Wasting Disease becoming a potential threat, and forests showing serious signs of trouble, the need for compromise from all of the players is essential, but is it possible? This well-researched and engrossing book explores that question.
That Dog Don't Hunt
Author: Jim Newman
Publisher: FriesenPress
ISBN: 1525597299
Category : Humor
Languages : en
Pages : 163
Book Description
Jim Newman, a natural born story-teller, takes the reader through joyful and humorous stories about life at the hunt camp, hunting culture, and the joys of nature and wildlife. The stories are a mix of childhood memories, folklore, facts, fiction, and laughter, with the odd political rant thrown in. This book presents hunting in the light of the harvest of food, and the emphasis is on enjoying the beauty of nature in the company of family and good friends. The stories are very human, with lots of self-deprecating (sometimes laugh-out-loud) humour throughout. Readers will learn how not to choose a hunting dog, how to spend a lot of money preparing not to hunt turkeys, and how to find bears without even trying. On a more serious note, Jim talks about how to increase the longevity of a hunt camp through great communal meals, how to make hunting a multi-generational family tradition, and the importance of standing up for hunters in conversations about gun legislation. And to those already familiar with Jim Newman’s regular column in The Nipissing Reader, the wait is over!
Publisher: FriesenPress
ISBN: 1525597299
Category : Humor
Languages : en
Pages : 163
Book Description
Jim Newman, a natural born story-teller, takes the reader through joyful and humorous stories about life at the hunt camp, hunting culture, and the joys of nature and wildlife. The stories are a mix of childhood memories, folklore, facts, fiction, and laughter, with the odd political rant thrown in. This book presents hunting in the light of the harvest of food, and the emphasis is on enjoying the beauty of nature in the company of family and good friends. The stories are very human, with lots of self-deprecating (sometimes laugh-out-loud) humour throughout. Readers will learn how not to choose a hunting dog, how to spend a lot of money preparing not to hunt turkeys, and how to find bears without even trying. On a more serious note, Jim talks about how to increase the longevity of a hunt camp through great communal meals, how to make hunting a multi-generational family tradition, and the importance of standing up for hunters in conversations about gun legislation. And to those already familiar with Jim Newman’s regular column in The Nipissing Reader, the wait is over!