Managing Difficult People in a Week

Author: David Cotton
Publisher: Hachette UK
ISBN: 1471800369
Category : Business & Economics
Languages : en
Pages : 109

Book Description
Managing Difficult People In A Week is a simple and straightforward guide to being a better manager, giving you everything you need to know in just seven short chapters. From preventing difficult behaviour to managing conflict, you'll discover the insider secrets you need to know in order to successfully manage difficult people. This book introduces you to the main themes and ideas of managing difficult people, giving you a basic knowledge and understanding of the key concepts, together with practical and thought-provoking exercises. Whether you choose to read it in a week or in a single sitting, Managing Difficult People In A Week is your fastest route to success: Sunday: Understanding and preventing difficult behaviour Monday: Developing your skills for managing difficult people Tuesday: More advanced skills for managing difficult people Wednesday: Managing specific types of difficult behaviour Thursday: Feedback that works and critical converstions Friday: Managing conflict Saturday: Getting support and escalating issues ABOUT THE SERIES In A Week books are for managers, leaders, and business executives who want to succeed at work. From negotiating and content marketing to finance and social media, the In A Week series covers the business topics that really matter and that will help you make a difference today. Written in straightforward English, each book is structured as a seven-day course so that with just a little work each day, you will quickly master the subject. In a fast-changing world, this series enables readers not just to get up to speed, but to get ahead.

Managing Difficult People in a Week

Author: David Cotton
Publisher: Teach Yourself
ISBN: 1471800369
Category : Business & Economics
Languages : en
Pages : 109

Dealing With Difficult People In A Week

Author: Naomi Langford-Wood
Publisher: Teach Yourself
ISBN: 1444158856
Category : Business & Economics
Languages : en
Pages : 104

Book Description
The ability to deal with difficult people is crucial to anyone who wants to advance their career. Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

Managing Difficult People

Author: Marilyn Pincus
Publisher: Simon and Schuster
ISBN: 1593371861
Category : Business & Economics
Languages : en
Pages : 224

Book Description
"Managing Difficult People" helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the social butterfly, the rookie, the manipulator, and more.

Dealing with Difficult People (HBR Emotional Intelligence Series)

Author: Harvard Business Review
Publisher: Harvard Business Press
ISBN: 163369609X
Category : Business & Economics
Languages : en
Pages : 83

Book Description
Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Retrain Your Brain: Cognitive Behavioral Therapy in 7 Weeks

Author: Seth J. Gillihan PhD
Publisher: Sourcebooks, Inc.
ISBN: 1623157811
Category : Psychology
Languages : en
Pages : 259

Book Description
The groundbreaking 7-week plan for managing anxiety and depression using cognitive behavioral therapy. Cognitive behavioral therapy (CBT) is one of the most effective techniques for finding relief from depression and anxiety. With this CBT workbook for mental health, psychologist Dr. Seth Gillihan uses his 15 years of experience treating patients to develop a 7-week plan that teaches you practical CBT techniques to help you feel better. Change negative thought patterns—Understand your thoughts and behaviors and replace the ones that don't serve you with more positive and productive habits. Explore the power of the cognitive behavioral therapy within the book. Cognitive behavioral therapy in 7 weeks—Each activity in this CBT book builds on the previous week's as you explore straightforward, real-life exercises that encourage you to set goals, face your fears, manage tasks, and more. Great for chronic or sporadic anxiety—Whether your difficult feelings occur every day or just sometimes, this CBT workbook is an effective anxiety workbook adult readers can put to use in their daily life. Start wherever you are—Relatable examples make the information and activities more accessible to CBT newcomers of any age or background. Discover the power of cognitive behavioral therapy today with Retrain Your Brain.

How to Deal With Difficult People

Author: Gill Hasson
Publisher: John Wiley & Sons
ISBN: 0857085719
Category : Family & Relationships
Languages : en
Pages : 215

Book Description
DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.

Dealing with Difficult People

Author: Naomi Langford Wood
Publisher: Hodder & Stoughton
ISBN: 9780340946510
Category : Communication in management
Languages : en
Pages : 0

Book Description
Economics.

Working with Difficult People, Second Revised Edition

Author: Amy Cooper Hakim
Publisher: Penguin
ISBN: 1101993111
Category : Business & Economics
Languages : en
Pages : 352

Book Description
A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

Coping with Difficult People

Author: Robert M. Bramson, Ph.D.
Publisher: Dell
ISBN: 0440202019
Category : Self-Help
Languages : en
Pages : 242

Book Description
Bosses, friends, family members, they've made your life hell -- until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to: Stand up to anyone -- without fighting. Blunt a sniper's attack. Get a clam to talk. Cut off a Sherman tank at the pass. Manage bulldozers. Get stallers off the dime. Move a complainer into a problem-solving mode. Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!