Author: Robyn CarrPublisher: Harlequin
ISBN: 0778318702
Category : Fiction
Languages : en
Pages : 313
Book Description
Originally published: Don Mills, Ontario: MIRA Books, 2012.
Hidden Summit
Author: Robyn CarrPublisher: MIRA
ISBN: 077831300X
Category : Fiction
Languages : en
Pages : 353
Book Description
Sick of running into her cheery ex-husband and his new wife, Leslie Petruso accepts a job at the Virgin River branch of Haggerty Construction and takes the high road right out of town. Now she's got Paul Haggerty's business running like a well-oiled machine. In fact, things are so busy Paul jumps at the chance to hire an extra set of hands. Just like Leslie, Conner Danson has been burned by love. But if Leslie was disappointed by her relationship going bad, Conner was decimated. He's got no time for women…although he spends an awful lot of time pretending not to notice Leslie. And she's pretty busy "ignoring" the chemistry between them. According to Conner and Leslie, they have only one thing in common—they're done with love. But everyone in Virgin River can see that things are heating up at Haggerty Construction. And as far as Paul Haggerty can tell, the best thing he can do is hang on to his hard hat and watch the sparks fly!
Author: United States signal officeThe Next Everest
Author: Jim DavidsonPublisher: St. Martin's Press
ISBN: 1250272300
Category : Biography & Autobiography
Languages : en
Pages : 444
Book Description
A dramatic account of the deadly avalanche on Everest—and a return to reach the summit. On April 25, 2015, Jim Davidson was climbing Mount Everest when a 7.8-magnitude earthquake released avalanches all around him and his team, destroying their only escape route and trapping them at nearly 20,000 feet. It was the largest earthquake in Nepal in eighty-one years and killed nearly 8,900 people. That day also became the deadliest in the history of Everest, with eighteen people losing their lives on the mountain. After spending two unsettling days stranded on Everest, Davidson's team was rescued by helicopter. The experience left him shaken, and despite his thirty-three years of climbing and serving as an expedition leader, he wasn’t sure that he would ever go back. But in the face of risk and uncertainty, he returned in 2017 and finally achieved his dream of reaching the summit. Suspenseful and engrossing, The Next Everest portrays the experience of living through the biggest disaster to ever hit the mountain. Davidson's background in geology and environmental science makes him uniquely qualified to explain why the seismic threats lurking beneath Nepal are even greater today. But this story is not about “conquering” the world’s highest peak. Instead, it reveals how embracing change, challenge, and uncertainty prepares anyone to face their next “Everest” in life.
Author: USA House of RepresentativesSecret Service
Author: John R. DiJulius IIIPublisher: AMACOM Div American Mgmt Assn
ISBN: 0814426972
Category : Business & Economics
Languages : en
Pages : 186
Book Description
“Either you can decide to compete on price alone and pray you can maintain a cost structure to generate a profit, or you can provide magical moments that create value for your guests. . . . Throughout Secret Service, DiJulius demonstrates how to transform bland customer service standards into memorable customer experiences.”— from the foreword by Bill Capodagli and Lynn Jackson, coauthors of The Disney Way and Every Business Is Show Business How many successful businesses provide the kind of unforgettable client experience that keeps customers coming back time after time and year after year? John DiJulius has built his award-winning business around a customer service approach that has earned comparisons to Disney, Nordstrom, and other legendary customer experience pioneers. In Secret Service DiJulius reveals how to develop behind-the-scenes systems that will enable your business to * develop a great corporate culture that shows in the dedication and passion of your front-line people * “go deeper” with your existing customers * turn complaints into positive experiences * make each customer feel welcome, comfortable, important, and understood. DiJulius will teach you all the techniques that have catapulted his business to the top, making him one of the most sought-after service experts in America. By quantifying and examining each phase of the Customer Experience Cycle, Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.
Author: Axel Silversparre
Author: J. T. HeadleyBeyond The Summit
Author: Todd SkinnerPublisher: Random House
ISBN: 1446494519
Category : Business & Economics
Languages : en
Pages : 185
Book Description
Todd Skinner sees climbing mountains as a natural metaphor for business challenges. To climb a mountain you must know how to define your objective, plan the best strategy, prepare your team, and surmount any obstacles on the way to the summit. This book takes the reader through this process in ten stages that apply to both real and metaphorical mountains. Skinner explains how to stay true to your vision no matter what happens, what tools you need to carry, and which preconceptions you need to leave behind. Skinner weaves these lessons into a compelling narrative, featuring the heart-stopping action of climbing the sheer rock face of Trango Tower in the Himalayas.
Author: Amy Bell Marlowe