Operational Excellence in Your Office

Author: Kevin J. Duggan
Publisher: CRC Press
ISBN: 131536073X
Category : Business & Economics
Languages : en
Pages : 313

Book Description
Operational Excellence is achieved when all employees in your organization can see the flow of value to your customers and can make adjustments to that flow before it breaks down. Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques presents nine time-tested guidelines for designing business process flow that enable Operational Excellence in the office. Each chapter describes one guideline by using text, illustrations, and practical examples to provide a comprehensive understanding of why creating flow in the office is essential and how to achieve it. Accounting for the reality that most office employees are required to work on many different projects throughout the day, this book details a step-by-step methodology for leveraging traditional value stream flow to establish Operational Excellence in an office environment. In addition, it describes a more advanced form of flow called "self-healing" flow—in which employees are capable of identifying and fixing problems with the flow without requiring management intervention. Explaining how to achieve Operational Excellence and self-healing flow with the nine guidelines, the book also introduces new concepts such as part-time continuous flow processing cells, workflow cycles, takt capability, integration events, pitch in the office, and ways to tell whether your office is on time. With this book, you will be able to take the knowledge provided and immediately apply it by following the step-by-step checklists included at the end of each chapter. In addition to the lists of action items for implementing each guideline, the book includes "acid tests" you can use to determine if you have implemented each guideline correctly. When finished, you will have designed an end-to-end flow for the services in your office as well as visual systems to help employees distinguish normal flow from abnormal flow so they can fix flow problems on their own, before they negatively impact your customers.

Design for Operational Excellence: A Breakthrough Strategy for Business Growth

Author: Kevin J. Duggan
Publisher: McGraw Hill Professional
ISBN: 0071768564
Category : Business & Economics
Languages : en
Pages : 321

Book Description
Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies Design for Operational Excellence defines why companies embark upon continuous improvement—and the true answer is not to improve efficiency, quality, or eliminate waste! The reason is to achieve Operational Excellence. Duggan, an established authority on OpEx, provides the design criteria and guidelines that enable you to grow your business organically by refocusing management’s attention from running the business to growing the business. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operation—from customer service to sales to manufacturing. Kevin J. Duggan is a renowned speaker, executive mentor, and educator in applying advanced lean techniques to achieve Operational Excellence and the author of two books on the subject: Creating Mixed Model Value Streams and The Office That Grows Your Business—Achieving Operational Excellence in Your Business Processes. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.

Operational Excellence in Your Office

Author: Kevin J. Duggan
Publisher: CRC Press
ISBN: 1498714099
Category : Business & Economics
Languages : en
Pages : 290

Creating Mixed Model Value Streams

Author: Kevin J. Duggan
Publisher: CRC Press
ISBN: 1439868441
Category : Business & Economics
Languages : en
Pages : 258

Book Description
Following in the footsteps of its bestselling predecessor, Kevin J. Duggan, an executive mentor and recognized authority on Lean and Operational Excellence, draws on more than 10 years of experience and learning to provide Creating Mixed Model Value Streams, Second Edition. This second edition takes a step-by-step approach to implementing Lean in c

Beyond the Lean Office

Author: Kevin J. Duggan
Publisher: CRC Press
ISBN: 1498753809
Category : Business & Economics
Languages : en
Pages : 161

Book Description
While more and more companies are aggressively pursuing Operational Excellence by employing Six Sigma, Lean, and other continuous improvement methods, the concept has yet to be defined in a way that can be easily taught and applied, especially in industries other than manufacturing. This book fills that need. Beyond the Lean Office uses a compelling novel format to illustrate what it takes to create and sustain flow and Operational Excellence in the office. Readers learn as they follow the main character through initial attempts to correct late responses to a primary customer and the evolution to an approach based on Operational Excellence. The story illustrates the day-to-day issues that most organizations face in their pursuit of Operational Excellence. To achieve Operational Excellence, it takes more than just a strong leader with passion and drive. The key ingredient is practical knowledge that can be applied quickly and easily by following a process. This book supplies step-by-step guidance on how to move your office services from point A to point B. The practical insights and guidance presented here create a road map that can be shared with each employee to rapidly move your organization forward. All chapters also include a From the Author section that shares authoritative insights on the topic at hand. After reading this book, you will understand how to design and create self-healing flow that provides reliable, predictable output in the office and operates without the need for management intervention to deliver the services provided by the office. Instead, management focuses on the activities that grow your enterprise.

Change That Works

Author: Michael Faschingbauer
Publisher: Campus Verlag
ISBN: 3593456850
Category : Business & Economics
Languages : en
Pages : 403

Book Description
Dieses »Playbook« ist Ihr umfassender Begleiter für nachhaltig wirksame Veränderungsprozesse. Es ist für alle, die Veränderungen vorantreiben wollen oder sich immer wieder fragen, woran Veränderungen scheitern. Im Fokus stehen Erfolgsfaktoren, praxisorientierte Leitfäden und wertvolle Handlungsempfehlungen um eine kraftvolle Transformationsreise zu gestalten und die Dynamiken, Machtstrukturen und Emotionen anzugehen, die jede Veränderung beeinflussen. Das Buch bereitet fundamentale Change-Prinzipien aus der Psychologie, Soziologie, Systemtheorie verständlich auf und reichert sie um die neuesten Erkenntnisse der Neurowissenschaften an. So gelingt »Change that works«, denn in Zeiten wirtschaftlicher Herausforderung und ständigen Wandels kann sich niemand mehr ein Scheitern leisten. Ein erfahrenes Team von über 40 Beratern und Beraterinnen aus sechs europäischen Ländern macht Change bei Themen wie Kultur, Strategie, Innovation, Intrapreneurship, M&A, Digitalisierung und Führung greifbar. Mit 100 Change Tools, die sofort zum Download bereitstehen, steht Ihnen außerdem eine fertige Toolbox zur Verfügung, die es erlaubt, direkt loszulegen. Und dass Veränderung nicht immer bitterernst sein muss, beweisen die Illustrationen des bekannten Cartoonisten Tex Rubinowitz. English This »playbook« is your comprehensive companion for sustainably effective change processes. It is for anyone who wants to drive change or who is constantly asking themselves why change fails. It focuses on success factors, practical guidelines and valuable recommendations for action to create a powerful transformation journey and tackle the dynamics, power structures and emotions that influence every change. The book presents fundamental change principles from psychology, sociology and systems theory in an understandable way and enriches them with the latest findings from neuroscience. That's how we ensure »Change that works«, because in times of economic challenge and constant change, nobody can afford to fail. An experienced team of over 40 consultants from six European countries makes change tangible for topics such as culture, strategy, innovation, intrapreneurship, M&A, digitalization and leadership. With 100 change tools available for immediate download, you also have a ready-to-use toolbox that allows you to get started right away. And the illustrations by well-known cartoonist Tex Rubinowitz prove that change doesn't always have to be dead serious.

Increasing Supply Chain Performance in Digital Society

Author: Leon, Ramona Diana
Publisher: IGI Global
ISBN: 1799897176
Category : Business & Economics
Languages : en
Pages : 379

Book Description
Currently, the main operations of companies are either directly or indirectly interconnected in a global-world context. Competition has drifted from an individual to a supply chain basis, where digitalization plays a key role. Companies with better digital capabilities achieve sustainable competitive market advantages. In this context, companies must identify their current position in terms of digital capabilities, link these capabilities to supply chain performance, define their future desired competitive position and how their digital capabilities are going to help them to get there, and forecast their future desired performance not only at the individual company but also at the supply chain level. Increasing Supply Chain Performance in Digital Society considers innovative approaches to measure, manage, and project towards the future of the digital capabilities of both individual companies and supply chains. It also examines the relations these have with performance being a practical tool to identify not only where they are today in terms of digital capabilities but also where they should be long term and the resources needed to get them there. Covering a range of topics such as artificial intelligence and risk management, this reference work is ideal for practitioners, researchers, scholars, business owners, industry professionals, academicians, instructors, and students.

The Office that Grows Your Business

Author: Institute for Operational Excellence
Publisher: The Institute Opex
ISBN: 9780984184323
Category : Business & Economics
Languages : en
Pages : 134

Book Description

The Toyota Way

Author: Jeffrey K. Liker
Publisher: McGraw Hill Professional
ISBN: 0071435638
Category : Business & Economics
Languages : en
Pages : 369

Book Description
How to speed up business processes, improve quality, and cut costs in any industry In factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor space of its competitors. The Toyota Way is the first book for a general audience that explains the management principles and business philosophy behind Toyota's worldwide reputation for quality and reliability. Complete with profiles of organizations that have successfully adopted Toyota's principles, this book shows managers in every industry how to improve business processes by: Eliminating wasted time and resources Building quality into workplace systems Finding low-cost but reliable alternatives to expensive new technology Producing in small quantities Turning every employee into a qualitycontrol inspector

Lean Thinking

Author: James P. Womack
Publisher: Simon and Schuster
ISBN: 1471111008
Category : Business & Economics
Languages : en
Pages : 365

Book Description
Lean Thinking was launched in the fall of 1996, just in time for the recession of 1997. It told the story of how American, European, and Japanese firms applied a simple set of principles called 'lean thinking' to survive the recession of 1991 and grow steadily in sales and profits through 1996. Even though the recession of 1997 never happened, companies were starving for information on how to make themselves leaner and more efficient. Now we are dealing with the recession of 2001 and the financial meltdown of 2002. So what happened to the exemplar firms profiled in Lean Thinking? In the new fully revised edition of this bestselling book those pioneering lean thinkers are brought up to date. Authors James Womack and Daniel Jones offer new guidelines for lean thinking firms and bring their groundbreaking practices to a brand new generation of companies that are looking to stay one step ahead of the competition.