Author: John Grisham Publisher: Random House ISBN: 0099537087 Category : Fiction Languages : en Pages : 642
Book Description
"A US State Senator is dead. Only Mark Sway knows where the body is hidden. And he's eleven years old. The FBI want him to tell them where it is, regardless of the risk to the boy and his family. The killer wants to silence him permanently. Reggie Love has only been practising law for five years, but she agrees to represent Mark pro bono, knowing she's his best hope for survival. Against the twin threats of the cold-hearted American state and the schemes of a cold-blooded killer, Reggie must fight the case of her life. Or it might be the last case of her life."--Publisher.
Author: Mary Miller Publisher: Jones & Bartlett Learning ISBN: 076377412X Category : Health & Fitness Languages : en Pages : 450
Book Description
Client Education: Theory and Practice focuses on health education and the role of health care providers, especially nurses, in working with clients such as individuals, families and groups, in health care institutions and community health settings. It covers the thorough assessment of clients in preparation for health education and examines the unique characteristics of children, adults, and culturally diverse learners. Client Education: Theory and Practice details how to prepare a teaching plan, write learning objectives, and select teaching strategies and instructional materials with ample examples. Further, a comprehensive examination of formative and summative evaluation completes the book. Each chapter includes a sample client-based teaching plan that incorporates the theory presented to help students understand and apply their knowledge.
Author: Jack Berkovi Publisher: Routledge ISBN: 1317145623 Category : Business & Economics Languages : en Pages : 336
Book Description
How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book introduces The Client Management Model to enable firms to assess their level of Client orientation and relationship development. It also features The Client Management Index which enables firms to benchmark their result against their peers. Many firms are still developing and improving their commercial structures and approaches to attract, develop and retain Clients. Characteristically, professional services firms tend to lag their consumer goods and service industry counterparts in overall commerciality. Only recently have they discovered the value of having a strong brand promise with the associated employee engagement. In many firms achievement of Client satisfaction is not a strategic objective; this may need to be reviewed. This book provides a comprehensive, pragmatic guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a Client Management Profile.
Author: Bill Hefley Publisher: Van Haren ISBN: 9401800588 Category : Architecture Languages : en Pages : 449
Book Description
Note: This book is available in several languages: French, English. The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their capability to foster the development of more effective relationships and to better manage these relationships. This title helps readers successfully implement a full range of client-organization tasks, ranging from developing the organization's sourcing strategy, planning for sourcing and service provider selection, initiating an agreement with service providers, managing service delivery, and completing the agreement. The eSCM-CL has been designed to complement existing quality models and sourcing frameworks so that clients can capitalize on their previous improvement efforts and meet mandated requirements. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP® (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.
Author: Bonnie Siegler Publisher: Artisan ISBN: 1579658555 Category : Business & Economics Languages : en Pages : 209
Book Description
In a world where every business, brand, product, and service needs a strong visual identity, it’s critical for clients and creative professionals to work together. And the key to success, as with any relationship, is communication. In Dear Client, award-winning graphic designer Bonnie Siegler offers an invaluable step-by-step guide to how to talk so creatives will listen, and how to listen when creatives talk. Written as a series of honest, friendly lessons—“Know What You Like,” “Decide Who Will Decide,” “Focus Groups Suck,” “Don’t Say ‘Make It Yellow,’ Say ‘Make It Sunny,’” “Serve Lunch During Lunchtime Meetings”—it shows exactly how to deal with the subjectivity, emotional pitfalls, and occasional chaos of a creative partnership. Here’s how to articulate your visual goals and set a clear, consistent direction. How to give feedback that works and avoid words that inhibit creative thinking. How to be open to something you didn’t imagine. And most of all, how to have fun, save money, and get the results you want.
Author: Robert Solomon Publisher: John Wiley & Sons ISBN: 111922828X Category : Business & Economics Languages : en Pages : 191
Book Description
A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.
Author: Linda Anne Silvestri Publisher: Elsevier Health Sciences ISBN: 1437726305 Category : Medical Languages : en Pages : 1185
Book Description
This title includes additional digital media when purchased in print format. For this digital book edition, media content is not included.
Author: Andrew Sobel Publisher: Simon and Schuster ISBN: 0743215095 Category : Business & Economics Languages : en Pages : 269
Book Description
Finally, the book that all professionals frustrated with fleeting client loyalty and relentless price pressure have waited for—the first in-depth, guide to developing lasting client relationships. Millions of people in this country earn their livings by serving clients, and their numbers are growing every day. Unfortunately, far too few develop the skills and strategies needed to rise to the top in a world where clients have almost unlimited access to information and expertise. Clients for Life sets forth a comprehensive framework for how professionals in all fields can develop breakthrough relationships with their clients and enjoy enduring client loyalty. Supported by more than 100 case studies and wisdom gleaned from interviews with dozens of leading CEOs and prominent business advisors, Clients for Life identifies what clients really want and lays out the core qualities that distinguish the client advisor—an irreplaceable resource—from the expert for hire, a tradable commodity. Readers will learn, for example, to develop selfless independence, which tempers complete emotional, intellectual, and financial independence with a powerful commitment to client needs; to become deep generalists and overcome the narrow perspective caused by specialization; to systematically build lifelong trust; and to cultivate the power of synthesis—big-picture thinking—that is so highly valued by clients. Portraits of history's most famously successful advisors, including Machiavelli, Sir Thomas More, and J. P. Morgan, underscore these timeless qualities that modern professionals need to develop to excel in today's competitive environment.
Author: Linda Anne Silvestri Publisher: Elsevier Health Sciences ISBN: 0323289363 Category : Medical Languages : en Pages : 1043
Book Description
Get everything you need to review for the NCLEX-PN® exam from one trusted source! With over 4,500 high-quality review questions, this unique, bestselling review and preparation guide offers the perfect combination of core content review, comprehensive rationales, and detailed test-taking strategies from the NCLEX expert herself: Linda Silvestri. Updated to reflect the latest NCLEX-PN test plan, this new edition and companion Evolve website help you hone your understanding of all the important NCLEX-PN content areas. Full-color design makes for a more visually engaging learning experience. 12 pharmacology chapters address the emphasis on pharmacology questions on the NCLEX-PN exam. Priority Nursing Actions boxes outline and explain clinical emergent situations requiring immediate action, including detailed rationales and textbook references to help you strengthen prioritizing skills in clinical and testing situations. Pyramid Alert boxes reinforce learning of essential content frequently tested on the NCLEX-PN exam. Reference to a Mosby or Saunders textbook gives you resources for further study and self-remediation. Question codes categorize each question by cognitive level, client needs area, integrated process, clinical content area, and priority concepts to allow you multiple study and exam selections on the companion Evolve site. Inclusion of all alternate item formats (multiple response, ordered response, fill-in-the-blank, figure, chart/exhibit, audio, and video questions) offers practice with mastering prioritizing, decision-making, and critical thinking skills, and help prepare you for this additional component of the new test plan for NCLEX-PN. Pyramid to Success sections supply an overview of the chapter, guidance and direction regarding the focus of review in the content area, and its relative importance to the most recent NCLEX-PN text plan. Pyramid Points identify content that typically appears on the NCLEX-PN exam. Pyramid Terms give you a quick review of each content area. Introductory chapters on preparation guidance for the NCLEX-PN, nonacademic preparation, test-taking strategies, the CAT format, and the NCLEX-PN are presented from a new graduate’s perspective. Companion Evolve site allows for automatic software updates to allow you to check for changes and updates to content or functionality throughout the life of the edition.
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Author: John Grisham
Author: Dale E. Carter
Author: Mary Miller
Author: Jack Berkovi
Author: Bill Hefley
Author: Bonnie Siegler
Author: Robert Solomon
Author: Linda Anne Silvestri
Author: Andrew Sobel
Author: Linda Anne Silvestri