Rethinking Public Service Delivery

Rethinking Public Service Delivery PDF Author: John Alford
Publisher: Bloomsbury Publishing
ISBN: 1137007249
Category : Political Science
Languages : en
Pages : 328

Book Description
Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

Rethinking Public Administration

Rethinking Public Administration PDF Author: Marc Holzer
Publisher: Edward Elgar Publishing
ISBN: 1789907098
Category : Political Science
Languages : en
Pages : 191

Book Description
Governments have always required large public organizations, or bureaucracies, to deliver on their promises. Yet most people leading and managing those agencies lack understanding of the full toolkit of values, insights and findings that are necessary. Considering how public administration can learn from a wide range of disciplines ranging from history and the humanities to management and the social sciences, Marc Holzer delineates new ways of transforming organizations and building trust in governments.

Rethinking Public Strategy

Rethinking Public Strategy PDF Author: Sean Lusk
Publisher: Bloomsbury Publishing
ISBN: 1137377585
Category : Political Science
Languages : en
Pages : 262

Book Description
Strategy is vital to effective and efficient public service delivery as well as successful governance and leadership. This new text provides a concise yet systematic overview of the achievements, downfalls and complexities of public strategy in today's globalized and often market-driven world. It describes the place of strategy in civic societies whose citizens are more interconnected and vocal than ever. It shows that successful strategic planning goes well beyond problem-solving to developing adaptable plans that can evolve as requirements and circumstances change. And it explains why muddling through simply won't work. Emphasizing the importance of applying a variety of techniques to the process of strategy-creation, Rethinking Public Strategy reassesses the key factors that can deliver significant improvements in public services and build public value. It looks at why public strategy is distinctive, as well as the principles it has in common with the corporate domain. This text includes numerous case studies from around the globe – from South Africa to Singapore, the USA to Germany, and from China to the Czech Republic – that ground the exposition in real experience. Based on state-of-the-art research by two expert practitioners in the field, it offers an essential guide to the art of strategy in the contemporary public sector, and encourages readers to evaluate critically the various approaches to strategy.

More with Less

More with Less PDF Author: Ian Mulheirn
Publisher:
ISBN:
Category : Human services
Languages : en
Pages : 66

Book Description
"Public service reform has been on the agenda for years. But in the times of plenty, it has lacked the urgency or coherence that today's fiscal situation demands. This paper argues that a market-based approach to public service delivery is the basis for public service effectiveness and efficiency over the coming decade. The fitful progress towards greater market-based provision has been piecemeal and lacked a coherent framework to help policymakers to think through the benefits and the pitfalls of different approaches. This paper sets out such a framework to help policymakers navigate the baffling array of commissioning approaches in the delivery of public services to achieve more for less in the lean times ahead."--Back cover.

Rethinking the Delivery of Public Services to Citizens

Rethinking the Delivery of Public Services to Citizens PDF Author: F. Leslie Seidle
Publisher: IRPP
ISBN: 9780886451783
Category : Political Science
Languages : en
Pages : 220

Book Description
Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.

Rethinking Public Services

Rethinking Public Services PDF Author: Rajiv Prabhakar
Publisher: Bloomsbury Publishing
ISBN: 0230211151
Category : Political Science
Languages : en
Pages : 160

Book Description
In this important new text, Rajiv Prabhakar reviews the evidence for different models of public services arguing that a combination of state, market and civil society provision is essential in the 21st century and drawing out the implications for different contexts, services and forms of provision.

Rethinking Corporatization and Public Services in the Global South

Rethinking Corporatization and Public Services in the Global South PDF Author: David A. McDonald
Publisher: Bloomsbury Publishing
ISBN: 1783600195
Category : Business & Economics
Languages : en
Pages : 238

Book Description
After three decades of privatization and anti-state rhetoric, government ownership and public management are back in vogue. This book explores this rapidly growing trend towards 'corporatization' - public enterprises owned and operated by the state, with varying degrees of autonomy. If sometimes driven by neoliberal agendas, there exist examples of corporatization that could herald a brighter future for equity-oriented public services. Drawing on original case studies from Asia, Africa and Latin America, this book critically examines the histories, structures, ideologies and social impacts of corporatization in the water and electricity sectors, interrogating the extent to which it can move beyond commercial goals to deliver progressive public services. The first collection of its kind, Rethinking Corporatization and Public Services in the Global South offers rich empirical insight and theoretical depth into what has become one of the most important public policy shifts for essential services in the global South.

Improving Public Service Delivery

Improving Public Service Delivery PDF Author: Peter C. Humphreys
Publisher: Institute of Public Administration
ISBN: 9781902448008
Category : Administrative agencies
Languages : en
Pages : 108

Book Description

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