Active Listening

Author: Carl R. Rogers
Publisher: Mockingbird Press
ISBN: 9781953450241
Category : Psychology
Languages : en
Pages : 40

Book Description
Active Listening is a short 1957 work by Drs. Carl R. Rogers and Richard E. Farson, two influential American psychologists. The work brings the counselling technique of active listening to the layperson, demonstrating how it can be applied to interactions between an employee and employer. Carl R. Rogers (1902-1987) was one of the pioneers of the "client-centered" approach to psychotherapy. He is considered one of the founding fathers of modern psychotherapy research and is widely regarded among others in the field as the most influential psychotherapist of all time - viewed even more highly than Sigmund Freud. Dr. Rogers served as a professor of psychology at the University of Chicago, where he set up the university's counselling and research clinic, the Industrial Relations Center. He wrote many books on psychotherapy, and in later years, travelled the world to bring his theories to areas of great political and social strife like Northern Ireland, South Africa, and Brazil. Richard E. Farson (1926-2017) had already completed his bachelor's and master's degrees when he met Dr. Rogers in 1949. Dr. Rogers invited Farson to continue his studies with him at the University of Chicago. Farson became Dr. Rogers' research assistant while he completed his Ph.D. in psychology and began counselling at the Industrial Relations Center. Dr. Farson held leadership positions in a number of research institutions. He co-founded the Western Behavioral Sciences Institute, where he served as president and CEO. He was later appointed as the founding dean of the California Institute of the Arts School of Design and served as president of the Esalen Institute. Drs. Rogers and Farson collaborated on many projects, including 1957's Active Listening. They also led a 16-hour group therapy session that was recorded and released as a film called Journey Into Self. The film won the 1968 Academy Award for Best Documentary. Active Listening describes a method of communication used in counselling and conflict resolution. Rather than serving as a passive participant in a conversation, active listeners take a functional role in helping the speaker to work out their issues. As the speaker shares, the listener repeats back what they've heard in their own words. This both confirms that they've heard the speaker and verifies that they understand. Unlike the way many of us instinctively communicate - trying to get another to see things from our own perspective - active listening requires that we see things from the speaker's perspective. The listener must address not only the meaning of the words, but also the feeling behind them, in order to make the speaker truly feel heard. These feelings can be conveyed through words, tone, volume, body language, and even breathing. This method is not without risks. It can be tempting to lose your sense of self in the practice of sensing the feelings of another person. As Drs. Rogers and Farson put it, "It takes a great deal of inner security and courage to be able to risk one's self in understanding another." In contrast to many psychological texts, Active Listening is written for the non-clinician or psychologist. In plain, everyday language, the book explains both the concepts of active listening and how they can be applied to the workplace. Employers who engage in active listening, the book argues, can help employees to become more cooperative, less argumentative, and clearer in their own communication. While the book is written in the context of the employee/employer relationship, the technique can be applied to all relationships in our lives. The concept is still highly influential, and Drs. Rogers and Farson's ideas about client-centered psychology are used in clinical practice today.

Active Listening

Author: Michael Rost
Publisher: Routledge
ISBN: 1317860322
Category : Language Arts & Disciplines
Languages : en
Pages : 334

Book Description
Listening is now regarded by researchers and practitioners as a highly active skill involving prediction, inference, reflection, constructive recall, and often direct interaction with speakers. In this new theoretical and practical guide, Michael Rost and JJ Wilson demonstrate how active listening can be developed through guided instruction. With so many new technologies and platforms for communication, there are more opportunities than ever before for learners to access listening input, but this abundance leads to new challenges: how to choose the right input how to best use listening and viewing input inside and outside the classroom how to create an appropriate syllabus using available resources Active Listening explores these questions in clear, accessible prose, basing its findings on a theoretical framework that condenses the most important listening research of the last two decades. Showing how to put theory into practice, the book includes fifty innovative activities, and links each one to relevant research principles. Sample audio recordings are also provided for selected activities, available online at the series website www.pearsoned.co.uk/rostwilson. As a bridge between theory and practice, Active Listening will encourage second language teachers, applied linguists, language curriculum coordinators, researchers, and materials designers to become more active practitioners themselves, by more fully utilising research in the field of second language listening.

The Lost Art of Listening

Author: Michael P. Nichols
Publisher: Guilford Publications
ISBN: 1462545890
Category : Psychology
Languages : en
Pages : 378

Book Description
"That isn't what I meant!" Truly listening and being heard is far from simple, even between people who care about each other. This perennial bestseller--now revised and updated for the digital age--analyzes how any conversation can go off the rails and provides essential skills for building mutual understanding. Thoughtful, witty, and empathic, the book is filled with vivid stories of couples, coworkers, friends, and family working through tough emotions and navigating differences of all kinds. Learn ways you can: *Hear what people mean, not just what they say. *Share a difference of opinion without sounding dismissive. *Encourage uncommunicative people to open up. *Make sure both sides get heard in heated discussions. *Get through to someone who never seems to listen. *Ask for support without getting unwanted advice. *Reduce miscommunication in texts and online. From renowned therapist Michael P. Nichols and new coauthor Martha B. Straus, the third edition reflects the huge impact of technology and social media on relationships, and gives advice for talking to loved ones across social and political divides

Active Listening: Improve Your Ability to Listen and Lead, First Edition

Author: Michael H. Hoppe
Publisher: Center for Creative Leadership
ISBN: 1604916605
Category : Business & Economics
Languages : en
Pages : 34

Book Description
This is the First Edition of this title. A Second Edition of this title has been released with ISBN 9781604919363 in Sept 2019. Listening well is an essential component of good leadership. You can become a more effective listener and leader by learning the skills of active listening. Working relationships become more solid, based on trust, respect, and honesty. Active listening is a critical component of the tasks facing today's leaders.

Active Listening: Introducing Skills for Understanding Student's book

Author: Marc Helgesen
Publisher: Cambridge University Press
ISBN: 9780521398817
Category : Foreign Language Study
Languages : en
Pages : 79

Book Description
This book helps students listen for gist and specific information, to make inferences and to progress to content-based activities. Introducing Skills for Understanding is the high-beginning level of the Active Listening series. By activating students' knowledge of a topic before they listen, the text gives them a frame of reference to make intelligent predictions about what they will hear. Students learn to listen through a careful balance of activities, including listening for gist, listening for specific information, and making inferences.

The Art of Active Listening

Author: Richard Banks
Publisher:
ISBN:
Category :
Languages : en
Pages : 172

Book Description
Do you want to improve your relationships and productivity, all by simply changing your listening habits? Listening is the forgotten communication skill, but arguably, the most significant. It is a crucial part of our ability to engage and communicate with others. Listening actively, however, takes this skillset up a level. Almost everyone sincerely believes that they listen effectively; however, good listening skills are rare. Most of us have never been taught the habits that would make us effective listeners, so they need to be practiced and developed. As you develop your listening with purpose, understanding and empathy, you will build better trust and stronger relationships. You already understand the importance of quality communication. But good communication is built not on speaking but on listening. When we learn to actively listen-to listen well-this ability resonates through all our relationships and interactions. Research has found that by listening actively, you will obtain more information, increase others' trust in you, reduce conflict, and better understand the message being delivered. In 10 easy steps, you can go from being a poor listener to an excellent one. At each step, you'll learn how to navigate the pitfalls of strained communication, transforming your ability to exchange accurate, complete information and deepen emotional understanding and connectedness. You'll discover 10 easy-to-learn steps to becoming a better listener, with practical examples of do's and don'ts. These strategies will teach you how to: Focus your attention Listen with purpose and empathy Improve as a leader Develop healthier relationships Each chapter in this book will teach you about a vital component of active listening. While listening sounds simple, it's anything but. Listening well, listening deeply, is an interconnected, complex process. But the result is well worth the effort, equipping you to undo the damage to your relationships inflicted by shallow or dismissive listening. Are you ready to take the leap and completely change your listening? If you're prepared to be amazed by the improvement in your personal productivity and interpersonal relationships, start reading!

Active Listening 2.0

Author: Steve Trang
Publisher:
ISBN: 9781948382106
Category :
Languages : en
Pages : 92

Book Description
For most of the twentieth century, salespeople were the gatekeepers of data. In order for a prospect to learn more about a product, they had to reach out to the company, and then the salesperson would reach out to the prospect. In modern times, prospects are more educated than ever. They can find out 90 percent or more about your product and industry before they ever have to talk to a salesperson. The best way to overcome this hurdle is to be a better listener than ever before. Your goal as a salesperson is to find out exactly what the prospect wants or needs and give them exactly that. You can't do that if your listening skills are not on point. In this book, we give you the tools necessary to communicate even better with your prospects to figure out how you can serve your clients better than ever before.

Management by Listening

Author: R. Poornalingam
Publisher: Unicorn Books Pvt Ltd
ISBN: 9788178061504
Category : Communication in management
Languages : en
Pages : 183

Book Description
This book discusses the hitherto sidelined but key aspect of Management - Listening to one's customers. It highlights this quality as an asset and tries to establish its importance as a wonderful Management resource. Based on real-life management experiences, it particularly enlists numerous advantages of how Listening can enhance the output, customer satisfaction and the performance of an organisation. the book also envelops an enriching inventory of unique and innovative solutions apart from various experiences acquired in the public sector. Numerous aspects of management and administration have also been incorporated herein. It is a treasure of management principles and practices and a wonderful inspiration to all managers, both budding and seasoned. A vivid description of actual anecdotes and examples from public and private sector enhances its overall utility and applicability. Written in a simple conversational style, the book is easy to read, leaving a clear and distinctive impression on the reader.

Take Note

Author: Robin Wallace
Publisher: Oxford University Press, USA
ISBN: 9780195314335
Category : Music appreciation
Languages : en
Pages : 0

Book Description
This innovative music appreciation text is designed to help students become active and attentive listeners through in-depth examination of a recurring repertory of core musical works. By exploring each element of music through the lens of these core works - which were carefully selected torepresent a variety of styles and genres - students deepen their understanding of how music works and develop strong listening skills that will enhance their enjoyment of music.

The Art of Active Listening

Author: Heather Younger
Publisher: Berrett-Koehler Publishers
ISBN: 1523003898
Category : Business & Economics
Languages : en
Pages : 155

Book Description
Improve communication, engagement, and culture with active listening. When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen? Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work? All you have to do is listen. The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to: 1. Recognize the unsaid 2. Seek to understand 3. Decode 4. Act 5. Close the loop Backed by her personal review of over 30,000 employee and customer surveys and facilitation of 100's of focus groups, Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter. When we get this right - when we listen to our employees and customers and care about them not just for what they can do but for who they ARE - they can and will move mountains. Using the tools provided in this book, you can implement active listening, regardless of whether you're in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture and creates a space for everyone to have a voice. When those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization.