Resolving Conflicts at Work

Author: Kenneth Cloke
Publisher: John Wiley & Sons
ISBN: 1118010825
Category : Business & Economics
Languages : en
Pages : 401

Book Description
The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace Presents new chapters on leadership and transformational conflict coaching, and organizational systems design This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.

Resolving Conflicts at Work

Author: Kenneth Cloke
Publisher: John Wiley & Sons
ISBN: 1118046889
Category : Business & Economics
Languages : en
Pages : 378

Book Description
Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors’ eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today’s companies and the people who work in them.

Resolving Conflicts at Work

Author: Ken Cloke
Publisher:
ISBN:
Category : Conflict management
Languages : en
Pages : 340

Book Description

The Complete Guide to Conflict Resolution in the Workplace

Author: Marick Francis Masters
Publisher: Amacom Books
ISBN: 9780814406298
Category : Business & Economics
Languages : en
Pages : 360

Book Description
People thrive on conflict in most areas of their lives - football games, political debates, legal disputes - yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies: * an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more." "

De Gruyter Handbook of Organizational Conflict Management

Author: LaVena Wilkin
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110746506
Category : Business & Economics
Languages : en
Pages : 372

Book Description
The De Gruyter Handbook of Organizational Conflict Management offers insightful contributions covering a myriad of conflict management topics ranging from fundamental issues, such as emotional intelligence and cultural differences, to cutting-edge themes such as political conflicts and mindfulness training. Renowned conflict management scholars and leading practitioners have contributed chapters to this handbook based on their research and their practical experience in the field of confl ict management. Many of the authors have influenced the topic of conflict management as it has become both a fi eld of academic study in universities and a necessary leadership skill. The handbook is organized in four sections. The first section covers interpersonal conflict management and focuses on perceptions, conflict styles, emotional intelligence, psychological safety, and change. The second section includes ethnic and cultural issues in organizational conflict management, such as microaggressions, ethnicity and religion, and political conflicts. The third section offers methods for managing organizational conflicts, including mediation, negotiation, ombudspersons, and conflict coaching. This section also offers guidance on developing an organizational conflict management system and discusses HR’s role in managing conflicts. The fourth section introduces chapters on special topics in conflict management, such as workplace bullying, gender issues, birth order personality, human connections, and forgiveness. This handbook is an essential reference for scholars and practitioners. It offers organizational leaders insights into the causes and solutions to organizational conflict management. In addition, it is an excellent textbook for undergraduate and graduate courses in organizational conflict management.

Work with Me!

Author: Gini Graham Scott
Publisher: iUniverse
ISBN: 0595453260
Category : Conflict management
Languages : en
Pages : 188

Book Description
In Work with Me!, author Gini Graham Scott presents her proven conflict resolution model-first outlined in her popular book Resolving Conflict and now in Disagreements, Disputes and All-out War. Here she applies this model to the workplace, guiding readers on how to manage emotions and use logic and intuition to resolve common problems on the job. Written for everyone within an organization-workers, managers, supervisors, human resource directors , and CEOs-this book offers the tools needed for taking charge of workplace conflicts and developing the skills to: -Conquer emotional barriers to resolving conflicts -Overcome common communication problems -Recognize the organizational and political factors that can create friction -Identify individual interests, needs, and wants that drive conflict situations -Deal with difficult people -Apply a variety of conflict and negotiation styles -Brainstorm ideas to generate resolution alternatives -Visualize optimal outcomes

Resolving Conflict

Author: Harold Scharlatt
Publisher: Center for Creative Leadership
ISBN: 1604916184
Category : Business & Economics
Languages : en
Pages : 78

Book Description
Conflict is inevitable, in everyday life and—especially in today’s increasingly non-hierarchical organizations—in the workplace. So what has always been a key leadership skill—conflict resolution—has become even more critical. But too often, leaders receive little formal training in conflict resolution, and they struggle just to manage the simplest interpersonal conflicts. By using the lessons of this book, readers will be able to apply a thorough, proven method—summarized in ten steps—for resolving conflicts. Following these steps, leaders can analyze a conflict and move toward its resolution with more assurance of a positive outcome for everyone involved.

Conflict Management for Managers

Author: Susan S. Raines
Publisher: John Wiley & Sons
ISBN: 1118415485
Category : Business & Economics
Languages : en
Pages : 357

Book Description
“Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management.” - Brian Polkinghorn, Distinguished Professor, Center for Conflict Resolution, Salisbury University. “With her broad dispute resolution, teaching, and editing experience, Susan Raines is uniquely qualified to organize what is known about conflict management in the workplace. She has succeeded in providing private, public, and nonprofit managers with accessible concepts and tools to deal effectively with the internal and external conflicts they must confront every day. Essential reading for all managers!” - Alan E. Gross, senior director, training coordinator, New York Peace Institute “After reading an advance copy of Raine’s impressive book, I can’t wait to begin to use it as a seminal text in my classes in organizational conflict. I am amazed at her ability to cover so well such disparate subjects as systems design, public policy disputes, small and large group processes, customer conflicts, conflicts in a unionized environment, and conflicts within regulatory contexts. Her user-friendly writing style is enhanced by her salient examples of exemplary and mistake-laden practices within public and private sector organizations. A ‘must-read’ for scholars, students, and practitioners interested in organizational conflict.” - Neil H. Katz, professor, Conflict Analysis and Resolution, Nova-Southeastern University “Conflict management skills are essential to a manager’s success. Raines, a leading scholar and practitioner, provides a comprehensive and strategic new guide to these critical skills and how to use them in any organization.” - Lisa Blomgren Bingham, Keller-Runden Professor of Public Service, School of Public and Environmental Affairs, Indiana University

Conflict Resolution at Work For Dummies

Author: Vivian Scott
Publisher: John Wiley & Sons
ISBN: 0470536438
Category : Business & Economics
Languages : en
Pages : 371

Book Description
A practical workplace guide to handling conflict effectively Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale. One of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplace Examines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.) Helps managers and employees sort through problems and make the workplace a more rewarding place No manager should be without Conflict Resolution at Work For Dummies!

Energize Your Emotions for Life

Author: Kenneth A. Fox
Publisher: Wipf and Stock Publishers
ISBN: 1532647921
Category : Self-Help
Languages : en
Pages : 206

Book Description
Ken Fox writes, "Walking a path of emotional health is the most significant thing I can do if I want to nurture and promote a culture of change and growth across the tapestry of my life." Energize Your Emotions for Life is entirely about what we can do to bring change to our lives. It is about becoming our own best friend, not in some self-absorbed way, but as a foundation for cultivating satisfying relationships with others. Instead of seeing emotions like anger or fear as harmful, the author shows how our emotions can be a friend who has incredibly much to offer each one of us. Based on extensive interdisciplinary research in affective neuroscience, biblical studies, leadership, philosophy, and psychology, this practical, easy-to-understand, self-leadership book is written for anyone who wants to walk a path of emotional health and self-care. As a biblical scholar, Ken Fox has done a thorough, critical study of emotions in the Bible. Energize Your Emotions for Life is also informed by years of pastoral ministry, mentoring and counseling students, and the author's own journey of living transformative self-leadership.