The Fish Rots From The Head

Author: Bob Garratt
Publisher: Profile Books
ISBN: 1847650503
Category : Business & Economics
Languages : en
Pages : 314

Book Description
As a Chinese proverb says 'The fish rots from the head' and so it is with businesses and other organisations - the buck starts and stops in the boardroom. This third edition of Bob Garratt's bestselling book that highlights the importance of effective corporate governance has been extensively updated following the corporate scandals of the early 2000s - Enron, WorldCom, Tyco - and the abysmal boardroom standards that the credit crunch and ensuing global financial crisis brought to light. This new edition builds on the Learning Board model developed by the author and now widely used internationally by corporations and public sector organisations such as the NHS. The result is a thought-provoking and highly practical book that will be invaluable to all those with responsibility for corporate governance - and also those who subject them to scrutiny. What Sir Adrian Cadbury, whose committee's groundbreaking report on corporate governance was published nearly twenty years ago, said about the first edition remains as true today as ever: 'No director can afford to ignore this book'.

The Fish Rots from the Head

Author: Bob Garratt
Publisher: HarperCollins Publishers
ISBN: 9780006386704
Category : Corporate governance
Languages : en
Pages : 0

Book Description
Set against today’s backdrop of boardroom scandal and incompetence, an important book that clarifies the tasks and liabilities of the board and provides a programme of learning.

The Fish Rots from the Head!

Author: Richard Ssebaggala
Publisher:
ISBN: 9781520304229
Category :
Languages : en
Pages : 139

Book Description
The Fish Rots from the Head takes the bull by the horns and addresses the challenges of poor customer service in Africa. The writer comes from Uganda but raises service challenges one sees everywhere on the African continent, often in establishments that lay claim to international accreditation. The Fish Rots from the Head is important because it attempts to approach the age-old challenge of customer relations management from an African point of view - specifically by illustrating that part of the problem is with cut and paste training programs as well as importing physical labor and standards that pay limited heed to the cultural mores of the natives.The Fish Rots from the Head is important because it acknowledges that by the time the customer encounters unsatisfactory service, the problem already lies elsewhere - with management. There is nothing new about this; what is new is admitting it in an African setting where it is always assumed that to invest money in setting up a business means that one is the owner of all wisdom.This book not only sheds light on the causes (often unseen) of poor customer service, but also best practice and practical solutions. All the case studies in the publication are from the writer's personal experience which gives the book the authority and authenticity of a native observer.This is a book intended for decision makers, managers, entrepreneurs, human resources practitioners, anyone studying administration and/or customer relationship management and those already struggling with how to improve seemingly intractable customer service standards in organizations that are already up and running.

Stop the Rot

Author: Bob Garratt
Publisher: Routledge
ISBN: 1351244019
Category : Business & Economics
Languages : en
Pages : 228

Book Description
Following the international success of The Fish Rots from the Head: Developing Effective Directors, this sequel from Bob Garratt explains the public's distrust of the people who govern us - the directors, owners, regulators and politicians - and how this can be changed. Currently, Corporate Governance is too narrow and fragmented. The growing gap between the angry public and the urban elite, made manifest by Brexit and Trump, is due to a lack of appreciation by both parties of the roles and values of well-governed organisations in bonding a society at both national and international levels. This book pulls no punches and directly challenges directors and politicians to reframe their thinking about 'governance' to address the public's distrust of them. This is the ROT that needs to be STOPPED. This book is truly radical in going back to basics and then designing a new national action learning system between the four main players overseen by continuous public scrutiny. It is designed to counter the official reports of organisational failure that end too frequently with the weasel words 'but the main problem was a failure of corporate governance'. Currently this is code for 'so no-one can do much about it'. This book shows what can be done. The book explains how the disjointed responses to the angry public have resulted in a series of unhelpful regulations made worse by their thoughtless application. This reaction has reduced the chances of directors being able to deliver their main purpose - ensuring the future of their business by better understanding the complexities of their future financial, social and environmental policies and enabling improved creativity and thoughtful risk-taking. Stop the Rot sets governance in a much wider social context. The acceptance of global Human Values in all of our organizations, with their necessary ethics and behaviours, ensures the development of Inclusive Capitalism to the advantage of all.

Modern Folk Devils

Author: Martin Demant Frederiksen
Publisher: Helsinki University Press
ISBN: 9523690558
Category : Social Science
Languages : en
Pages : 296

Book Description
The devilish has long been integral to myths, legends, and folklore, firmly located in the relationships between good and evil, and selves and others. But how are ideas of evil constructed in current times and framed by contemporary social discourses? Modern Folk Devils builds on and works with Stanley Cohen’s theory on folk devils and moral panics to discuss the constructions of evil. The authors present an array of case-studies that illustrate how the notion of folk devils nowadays comes into play and animates ideas of otherness and evil throughout the world. Examining current fears and perceived threats, this volume investigates and analyzes how and why these devils are constructed. The chapters discuss how the devilish may take on many different forms: sometimes they exist only as a potential threat, other times they are a single individual or phenomenon or a visible group, such as refugees, technocrats, Roma, hipsters, LGBT groups, and rightwing politicians. Folk devils themselves are also given a voice to offer an essential complementary perspective on how panics become exaggerated, facts distorted, and problems acutely angled. Bringing together researchers from anthropology, sociology, political studies, ethnology, and criminology, the contributions examine cases from across the world spanning from Europe to Asia and Oceania.

Observations on the Religion, Law, Government and Manners of the Turks

Author: James Porter
Publisher:
ISBN:
Category : Turkey
Languages : en
Pages : 314

Book Description

Cowgirl Power

Author: Gay Gaddis
Publisher: Center Street
ISBN: 147894823X
Category : Business & Economics
Languages : en
Pages : 259

Book Description
Kick Ass Your Way As the owner of one of the largest woman-owned advertising agencies in the U.S., Gay Gaddis knows a thing or two about empowerment. Gay's insights are rooted in the spirited strength of the real cowgirl heroines of the 1920s and '30s-gutsy risk -takers in everything they did. In Cowgirl Power, these cowgirls are celebrated as a metaphor for the power we all have to achieve far more than we think. Whether your goal is to start a family, own a business, advance your career, organize community outreach, or run for office, it all comes down to power: knowing how to develop it and not being afraid to take it when it comes your way. Gay's book and Cowgirl Power Toolkit will help you blaze a path to success, on your terms: Taking responsibility for yourself Building your own competence Finding your assertiveness Designing your own life Building a kick-ass culture Recognizing good ideas Becoming a fearless leader Cowgirl Power is not about changing you. You are just fine. It's about understanding your strengths, building on them, and unlocking your power to kick ass-your way.

On Pluto: Inside the Mind of Alzheimer's

Author: Greg O'Brien
Publisher: Good Night books
ISBN: 0991340191
Category : Health & Fitness
Languages : en
Pages : 332

Book Description
This is a book about living with Alzheimer’s, not dying with it. It is a book about hope, faith, and humor—a prescription far more powerful than the conventional medication available today to fight this disease. Alzheimer’s is the sixth leading cause of death in the US—and the only one of these diseases on the rise. More than 5 million Americans have been diagnosed with Alzheimer’s or a related dementia; about 35 million people worldwide. Greg O’Brien, an award-winning investigative reporter, has been diagnosed with early-onset Alzheimer's and is one of those faceless numbers. Acting on long-term memory and skill coupled with well-developed journalistic grit, O’Brien decided to tackle the disease and his imminent decline by writing frankly about the journey. O’Brien is a master storyteller. His story is naked, wrenching, and soul searching for a generation and their loved ones about to cross the threshold of this death in slow motion. On Pluto: Inside the Mind of Alzheimer’s is a trail-blazing roadmap for a generation—both a “how to” for fighting a disease, and a “how not” to give up!

The State of Israel vs. the Jews

Author: Sylvain Cypel
Publisher: Other Press, LLC
ISBN: 1635425344
Category : History
Languages : en
Pages : 419

Book Description
A PopMatters Best Book of the Year A perceptive study of how Israel’s actions, which run counter to the traditional historical values of Judaism, are putting Jewish people worldwide in an increasingly untenable position, now with a new introduction. More than a decade ago, the historian Tony Judt considered whether the behavior of Israel was becoming not only “bad for Israel itself” but also, on a wider scale, “bad for the Jews.” Under the leadership of Benjamin Netanyahu, this issue has grown ever more urgent. In The State of Israel vs. the Jews, veteran journalist Sylvain Cypel addresses it in depth, exploring Israel’s rightward shift on the international scene and with regard to the diaspora. Cypel reviews the little-known details of the military occupation of Palestinian territory, the mindset of ethnic superiority that reigns throughout an Israeli “colonial camp” that is largely in the majority, and the adoption of new laws, the most serious of which establishes two-tier citizenship between Jews and non-Jews. He shows how Israel has aligned itself with authoritarian regimes and adopted the practices of a security state, including the use of technologies such as the software that enabled the tracking and, ultimately, the assassination of Saudi Arabian journalist Jamal Khashoggi. Lastly, The State of Israel vs. the Jews examines the impact of Israel’s evolution in recent years on the two main communities of the Jewish diaspora, in France and the United States, considering how and why public figures in each differ in their approaches.

No-nonsense Leadership

Author: Dave Anderson
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 202

Book Description
These "Pull no Punches" strategies act as a fired manual to develop yourself, others and your organization to its full potential. This book is based on "real world" experience and results, without fluff on theory.