Foundations of ITIL® V3

Author: Arjen de Jong
Publisher: Van Haren
ISBN: 9087539169
Category : Architecture
Languages : en
Pages : 381

Book Description
Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:

The Official Introduction to the ITIL Service Lifecycle

Author: OGC - Office of Government Commerce
Publisher: The Stationery Office
ISBN: 9780113310616
Category : Business & Economics
Languages : en
Pages : 256

Book Description
ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.

Service operation

Author: Great Britain. Office of Government Commerce
Publisher: The Stationery Office
ISBN: 0113310463
Category : Business & Economics
Languages : en
Pages : 278

Book Description
Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Continual service improvement

Author:
Publisher: The Stationery Office
ISBN: 0113310498
Category : Business & Economics
Languages : en
Pages : 240

Book Description
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

An Introductory Overview of ITIL V3

Author: Alison Cartlidge
Publisher:
ISBN: 9780955124587
Category :
Languages : en
Pages : 55

Book Description

IT Service Management Foundation Practice Questions

Author: Tony Gannon
Publisher: BCS, The Chartered Institute
ISBN: 1906124442
Category : Business & Economics
Languages : en
Pages : 101

Book Description
The most authoritative guide to preparing for the ITIL(R) V3 Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points. The book utilises the experience of three members of the ISEB examination panel. An ITIL(R) Licensed Product.

IT Service Management

Author: Van Haren Publishing
Publisher: Van Haren Publishing
ISBN: 9789087530518
Category : Business & Economics
Languages : en
Pages : 514

Book Description
Thorough introduction to the field of IT Service Management and the V3 core books in the IT Infrastructure Library; a guide to specific processes relating to ITIL V3 and Service Management practices; and a guide to all major industry frameworks.

ITIL lite

Author: Malcolm Fry
Publisher: The Stationery Office
ISBN: 9780113312122
Category : Business & Economics
Languages : en
Pages : 136

Book Description
ITL Lite is aimed at encouraging organizations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organization can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation. The title is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions.

ITIL® 4 – A Pocket Guide

Author: Jan van Bon
Publisher: Van Haren
ISBN: 9401804400
Category : Architecture
Languages : en
Pages : 141

Book Description
The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: • understanding the key concepts of service management • understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management • understanding the four dimensions of service management • understanding the purpose and components of the ITIL service value system • understanding the six activities of the service value chain, and how they interconnect • knowing the purpose and key terms of 15 of the 34 ITIL practices • understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business.

ITIL Service Strategy

Author: Great Britain. Cabinet Office
Publisher: Stationery Office/Tso
ISBN: 9780113313044
Category : Business & Economics
Languages : en
Pages : 483

Book Description
This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.