Complaint!

Author: Sara Ahmed
Publisher: Duke University Press
ISBN: 1478022337
Category : Social Science
Languages : en
Pages : 225

Book Description
In Complaint! Sara Ahmed examines what we can learn about power from those who complain about abuses of power. Drawing on oral and written testimonies from academics and students who have made complaints about harassment, bullying, and unequal working conditions at universities, Ahmed explores the gap between what is supposed to happen when complaints are made and what actually happens. To make complaints within institutions is to learn how they work and for whom they work: complaint as feminist pedagogy. Ahmed explores how complaints are made behind closed doors and how doors are often closed on those who complain. To open these doors---to get complaints through, keep them going, or keep them alive---Ahmed emphasizes, requires forming new kinds of collectives. This book offers a systematic analysis of the methods used to stop complaints and a powerful and poetic meditation on what complaints can be used to do. Following a long lineage of Black feminist and feminist of color critiques of the university, Ahmed delivers a timely consideration of how institutional change becomes possible and why it is necessary.

Fresh Complaint

Author: Jeffrey Eugenides
Publisher: Knopf Canada
ISBN: 030740191X
Category : Fiction
Languages : en
Pages : 263

Book Description
Proudly presenting the widely anticipated new work of fiction from the multi-award winning bestselling author of Middlesex--a #1 major bestseller in Canada--and The Marriage Plot--also an acclaimed national bestseller--and the beloved The Virgin Suicides. Featuring unseen stories from one of the most eclectic, dynamic fiction writers working today, Fresh Complaint brings together works both new and previously published--including the crème de la crème of Eugenides's beloved New Yorker stories, never before collected between two covers. Jeffrey Eugenides's bestselling novels have shown that he is an astute observer of the crises of adolescence, sexual identity, self-discovery, family love and what it means to be an American in our times. The stories in Fresh Complaint continue that tradition. Ranging from the reproductive antics of "Baster" to the wry, moving account of a young traveller's search for enlightenment in "Air Mail" (selected by Annie Proulx for The Best American Short Stories 1997), this collection presents characters in the midst of personal and national crises. We meet a failed poet who, envious of other people's wealth during the real-estate bubble, becomes an embezzler; a clavichordist whose dreams of art collapse under the obligations of marriage and fatherhood; and, in "Bronze," a sexually confused college freshman whose encounter with a stranger on a train leads to a revelation about his past and his future. Narratively compelling, beautifully written and packed with a density of ideas that belie their fluid grace, Fresh Complaint proves Eugenides to be a master of the short form as well as the long. Showcasing stories from as far back as the 1980s and as recently as 2017, Fresh Complaint is the career-spanning collection from the Pulitzer Prize-winning author.

A Complaint Free World

Author: Will Bowen
Publisher: Harmony
ISBN: 0770436463
Category : Body, Mind & Spirit
Languages : en
Pages : 306

Book Description
Full of practical ideas and inspiring stories from people who have already transformed their lives through the Complaint Free program, you'll learn not only how to stop complaining but also how to become more positive and live the life you’ve always dreamed about. More than ten million people in 106 countries have used the simple principles found in this book to eradicate the toxicity of complaining from their lives. And, as a result, they have experienced better health, happier relationships, greater career success and a significant increase in happiness. A Complaint Free World will explain what constitutes a complaint, why we complain, what benefits we think we receive from complaining, how complaining is destructive to our lives, and how we can get others around us to stop complaining. Find out how forming the simple habit of not complaining can transform your health, relationships, career and life. Consciously striving to reformat your mental hard drive is not easy, but you can start now by using the steps Bowen presents here. If you stay with it, you'll find that not only will you stop complaining, but others around you will cease to do so as well and in a short period of time, you'll have a more positive life. “A Complaint Free World is an engaging, enjoyable, easy-to-read reminder that the only permanent, constructive changes you can make in the world are the changes that you make in yourself.” –Gary Zukav, author of The Seat of the Soul and Soul to Soul

Complaint

Author: Avital Ronell
Publisher: University of Illinois Press
ISBN: 0252050231
Category : Philosophy
Languages : en
Pages : 384

Book Description
“It is not, nor it cannot come to good. But break, my heart, for I must hold my tongue.” Thus spoke Hamlet, one of the great kvetchers of literature. Every day, gripers challenge our patience and compassion. Yet Pollyannas rile us up with their grotesque contentment and unfathomable rejection of protest. Avital Ronell considers how literature and philosophy treat bellyachers, wailers, and grumps—and the complaints they lavish on the rest of us. Combining her trademark jazzy panache with a fearless range of readings, Ronell opens a dialogue with readers that discusses thinkers with whom she has directly engaged. Beginning with Hamlet, and with a candid awareness of her own experiences, Ronell proceeds to show how complaining is aggravated, distracted, stifled, and transformed. She moves on to the exemplary complaints of Friedrich Nietzsche, Hannah Arendt, and Barbara Johnson and examines the complaint-riven history of deconstruction. Infused with the author’s trademark wit, Complaint takes friends, colleagues, and all of us on a courageous philosophical journey.

Wilber Winkle Has a Complaint!

Author: John Homans
Publisher: Bancroft Press
ISBN: 1890862991
Category : Humor
Languages : en
Pages : 445

Book Description
Is Wilber Winkle a consumer advocate extraordinaire or just a nut with too much time on his hands? Whatever the verdict, this hilarious collection of complaint letters to American corporations and their responses are a laugh-aloud page-turner. Readers everywhere will recognize the beefs that Wilber strives to get to the bottom of: Denny's waitresses disturbing the delicate balance of cream and sugar in their coffee, the disappearance of the almond from the 5th Avenue candy bar, and insulting automotive technicians at Jiffy Lube. After studying Wilber's letter-writing campaigns, readers will learn how to complain the Wilber Winkle Way and translate customer service-ese. An unflinchingly funny look into the world of customer service and one consumer who will not stand for life's little inconveniences.

Effective Complaint Management

Author: Bernd Stauss
Publisher: Springer
ISBN: 3319987054
Category : Business & Economics
Languages : en
Pages : 496

Book Description
This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits. The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction. Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.

A Complaint is a Gift

Author: Janelle Barlow
Publisher: Berrett-Koehler Publishers
ISBN: 9781881052814
Category : Business & Economics
Languages : en
Pages : 236

Book Description
Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose--meeting customer needs. They are a feedback mechanism that can help organizations rapidly and inexpensively shift products, service, style, and market focus. Businesses that don't value their customers' complaints suffer from costly, negative word-of-mouth advertising. Presenting dozens of real-life striking examples of poor--and excellent-- complaint handling, Barlow and Moller show that companies must view complaints as gifts if they are to have loyal customers.

Model Rules of Professional Conduct

Author: American Bar Association. House of Delegates
Publisher: American Bar Association
ISBN: 9781590318737
Category : Law
Languages : en
Pages : 216

Book Description
The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.

The Chief Complaint

Author: Chris Feier
Publisher:
ISBN: 9780989851916
Category : Emergency medicine
Languages : en
Pages : 209

Book Description
A handbook for physicians, residents and students in the emergency department to help manage patients. Evidence based concise algorithms.

The Complaints

Author: Ian Rankin
Publisher: Reagan Arthur Books
ISBN: 0316123188
Category : Fiction
Languages : en
Pages : 440

Book Description
Nobody likes The Complaints -- they're the cops who investigate other cops. It's a department known within the force as The Dark Side, and it's where Malcolm Fox works. He's a serious man with a father in a nursing home and a sister who persists in an abusive relationship, frustrating problems about which he cannot seem to do anything. Then the reluctant Fox is given a new case. There's a cop named Jamie Breck, and he's dirty. The problem is, no one can prove it. As Fox takes on the job, he learns that there's more to Breck than anyone thinks -- dangerous knowledge, especially when a vicious murder takes place far too close to home. In The Complaints, Rankin proves again why he is one of the world's most beloved and bestselling crime writers, mixing unstoppable pacing with the deeper question of who decides right from wrong.