Author: Indi Young Publisher: Rosenfeld Media ISBN: 1933820640 Category : Business & Economics Languages : en Pages : 201
Book Description
Conventional product development focuses on the solution. Empathy is a mindset that focuses on people, helping you to understand their thinking patterns and perspectives. Practical Empathy will show you how to gather and compare these patterns to make better decisions, improve your strategy, and collaborate successfully.
Author: Michele Hansen Publisher: ISBN: 9781737446606 Category : Languages : en Pages : 324
Book Description
Deploy Empathy will help you learn the skill of talking to your customers-learning to truly listen to them-so that you can pull out their hidden needs, desires, and processes. Empathy is a skill that anyone can learn. Armed with the tactics you'll learn in this book and the toolbox of scripts and phrases, you'll be able to sell more of your existing product, build the right features that will delight your customers, and stop churn in its tracks. By the end of this book, you'll be able to interview customers and potential customers with confidence.
Author: David Johnston Publisher: National Geographic Books ISBN: 0771049064 Category : Political Science Languages : en Pages : 0
Book Description
The 28th Governor General's most personal and timely book to date: a passionate and practical guide for turning empathy into action. As the world stumbles through the most severe pandemic of the last century, threatened by teetering economies, torn by political division, separated by unequal access to resources, and wrestling with issues as diverse as racism, gender, cybercrime, and climate change, the nations that best adapt and prosper are those in which empathy is fully alive and widely active. Written for a post-pandemic world, Empathy is a book about learning to be empathetic and then turning that empathy into action. Based on the personal experiences of author David Johnston, the book explores how awakening to the transformative power of listening and caring permanently changes individuals, families, communities, and nations. A how-to manual for a world craving kindness, Empathy offers proof of the inherent goodness of people, and shows how exercising the instinct for kindness creates societies that are both smart and caring. Through poignant stories and crisp observations, David contends that “Everyone has power over some things that other people don’t. When they learn ways to turn that power into action, they change the future dramatically.” With clear and practical focus, Empathy looks at a host of issues that demand our attention, from education and immigration, to healthcare, the law, policing, business ethics, and criminal justice. In each of these areas, Johnston highlights the deeper understandings that have arisen during the COVID-19 crisis, with sharp emphasis on the positive and negative lessons now in crisp focus. Convinced that empathy is the fastest route to peace and progress in all their forms, David ends each short chapter with a set of practical steps the reader can take to make the world better, one deliberate action at a time.
Author: Paul Bloom Publisher: HarperCollins ISBN: 0062339354 Category : Psychology Languages : en Pages : 190
Book Description
New York Post Best Book of 2016 We often think of our capacity to experience the suffering of others as the ultimate source of goodness. Many of our wisest policy-makers, activists, scientists, and philosophers agree that the only problem with empathy is that we don’t have enough of it. Nothing could be farther from the truth, argues Yale researcher Paul Bloom. In AGAINST EMPATHY, Bloom reveals empathy to be one of the leading motivators of inequality and immorality in society. Far from helping us to improve the lives of others, empathy is a capricious and irrational emotion that appeals to our narrow prejudices. It muddles our judgment and, ironically, often leads to cruelty. We are at our best when we are smart enough not to rely on it, but to draw instead upon a more distanced compassion. Basing his argument on groundbreaking scientific findings, Bloom makes the case that some of the worst decisions made by individuals and nations—who to give money to, when to go to war, how to respond to climate change, and who to imprison—are too often motivated by honest, yet misplaced, emotions. With precision and wit, he demonstrates how empathy distorts our judgment in every aspect of our lives, from philanthropy and charity to the justice system; from medical care and education to parenting and marriage. Without empathy, Bloom insists, our decisions would be clearer, fairer, and—yes—ultimately more moral. Brilliantly argued, urgent and humane, AGAINST EMPATHY shows us that, when it comes to both major policy decisions and the choices we make in our everyday lives, limiting our impulse toward empathy is often the most compassionate choice we can make.
Author: Lisa Westman Publisher: ASCD ISBN: 141663049X Category : Education Languages : en Pages : 138
Book Description
Explore how three types of empathy—affective, cognitive, and behavioral—intertwine with curriculum, learning environment, equity practices, instruction and assessment, and grading and reporting.
Author: Andrew LeCompte Publisher: Atlantic Books (NH) ISBN: 9780967274164 Category : Empathy Languages : en Pages : 0
Book Description
In creating Harmonious Relationships you will learn how to: Build loving intimate relationship; Develop and maintain friendships; Positively influence people at work; Turn conflict into understanding. This book provides new and improved skills in helping understand and resolve conflicts. It is a 'must read book' for everyone.
Author: M.D., Ph.D. Jodi Halpern Publisher: Oxford University Press ISBN: 0199747717 Category : Medical Languages : en Pages : 188
Book Description
Physicians recognize the importance of patients' emotions in healing yet believe their own emotional responses represent lapses in objectivity. Patients complain that physicians are too detached. Halpern argues that by empathizing with patients, rather than detaching, physicians can best help them. Yet there is no consistent view of what, precisely, clinical empathy involves. This book challenges the traditional assumption that empathy is either purely intellectual or an expression of sympathy. Sympathy, according to many physicians, involves over-identifying with patients, threatening objectivity and respect for patient autonomy. How can doctors use empathy in diagnosing and treating patients rithout jeopardizing objectivity or projecting their values onto patients? Jodi Halpern, a psychiatrist, medical ethicist and philosopher, develops a groundbreaking account of emotional reasoning as the core of clinical empathy. She argues that empathy cannot be based on detached reasoning because it involves emotional skills, including associating with another person's images and spontaneously following another's mood shifts. Yet she argues that these emotional links need not lead to over-identifying with patients or other lapses in rationality but rather can inform medical judgement in ways that detached reasoning cannot. For reflective physicians and discerning patients, this book provides a road map for cultivating empathy in medical practice. For a more general audience, it addresses a basic human question: how can one person's emotions lead to an understanding of how another person is feeling?
Author: Claire Brooks Publisher: Kogan Page Publishers ISBN: 0749477555 Category : Business & Economics Languages : en Pages : 256
Book Description
We are living in an age of continual motion and change, and as a result traditional strategy planning has become outmoded. Every manager, perhaps even every employee, needs to become a strategist. Every strategist, in turn, needs to develop deep consumer insight - or empathy - as a basis for flexible strategy formation. This book offers a practical guide on how to develop and implement a systematic process of strategic empathy to lead to greater effectiveness and day-to-day success. Marketing With Strategic Empathy is written by Claire Brooks, the CEO of the global consulting firm where the strategic empathy framework and processes were developed. She has applied these in many successful projects for international corporations for more than 10 years.
Author: Arthur P. Ciaramicoli Publisher: Plume Books ISBN: 9780452282285 Category : Empathy Languages : en Pages : 0
Book Description
Empathy, an innate human capacity that gives us the ability to understand the unique experiences of another person, is the most overlooked component of relationships. By allowing us to connect with one another on a meaningful and fulfilling level, it "can help and heal us all. This excellent book shows you how" (Edward Hallowell, M.D., author of Connect). Using a practical and inspiring plan for making empathy a vital part of your everyday life, discover: -- Why empathy is crucial to finding love -- How to be an empathic listener -- How empathy can improve sex and create lasting intimacy -- How empathy differs from sympathy -- 10 steps to avoiding the pitfalls of negative empathy -- How empathy can help rebuild a relationship and restore confidence, trust, and faith Prescriptive and provocative, The Power of Empathy shows us how we can transform our lives -- and the lives of those we love.
Author: Indi Young Publisher: Rosenfeld Media ISBN: 1933820195 Category : Computers Languages : en Pages : 482
Book Description
There is no single methodology for creating the perfect product—but you can increase your odds. One of the best ways is to understand users' reasons for doing things. Mental Models gives you the tools to help you grasp, and design for, those reasons. Adaptive Path co-founder Indi Young has written a roll-up-your-sleeves book for designers, managers, and anyone else interested in making design strategic, and successful.
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Author: Indi Young
Author: Michele Hansen
Author: David Johnston
Author: Paul Bloom
Author: Lisa Westman
Author: Andrew LeCompte
Author: M.D., Ph.D. Jodi Halpern
Author: Claire Brooks
Author: Arthur P. Ciaramicoli
Author: Indi Young