Author: Louise Downe Publisher: BIS Publishers ISBN: 9789063695439 Category : Business & Economics Languages : en Pages : 0
Book Description
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Author: Lou Downe Publisher: ISBN: 9789063695989 Category : Consumer satisfaction Languages : en Pages : 222
Book Description
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Author: Niall Richard Murphy Publisher: "O'Reilly Media, Inc." ISBN: 1491951176 Category : Languages : en Pages : 552
Book Description
The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
Author: Judith Dwyer Publisher: Routledge ISBN: 1136552367 Category : Medical Languages : en Pages : 232
Book Description
In the health and community service industries, projects are increasingly used for the development of new services, and to achieve change in existing services, work practices and delivery models. Until now, project workers in these fields have had to rely on books designed for architects, builders and IT administrators. This is the first textbook to take the principles of project management and place them into a context relevant for people working in health and community services. This book provides a critical guide to both the strategic and operational aspects of using projects and making them work. Covering topics such as the lifecycle of a project, planning, execution and evaluation, risk management, change and effective teams, Project Management for Health and Community Services uses extensive international case studies and examples from the field. Written by authors with years of practical experience, this is a valuable resource for anyone studying or working on health and community services. Project Management for Health and Community Services offers students and professionals practical problem solving strategies and provides a comprehensive guide to managing projects as well as tips on managing a team and the stakeholders.
Author: J. M. Juran Publisher: Simon and Schuster ISBN: 0029166837 Category : Business & Economics Languages : en Pages : 552
Book Description
J.M. Juran, whom Business Week calls, "the man who taught Japan how to manage for quality", presents a new, exhaustively comprehensive approach to planning, setting, and reaching goals in Juran's Quality Road Map. New emphasis is placed on setting goals, planning in "multifunctional" processes, establishing data bases, motivating managers and introducing quality planning into organizations. 30 line drawings.
Author: Anne G. Hanley Publisher: University of Chicago Press ISBN: 022653510X Category : History Languages : en Pages : 309
Book Description
Who and what a government taxes, and how the government spends the money collected, are questions of primary concern to governments large and small, national and local. When public revenues pay for high-quality infrastructure and social services, citizens thrive and crises are averted. When public revenues are inadequate to provide those goods, inequality thrives and communities can verge into unrest—as evidenced by the riots during Greece’s financial meltdown and by the needless loss of life in Haiti’s collapse in the wake of the earthquake. In The Public Good and the Brazilian State, Anne G. Hanley assembles an economic history of public revenues as they developed in nineteenth-century Brazil. Specifically, Hanley investigates the financial life of the municipality—a district comparable to the county in the United States—to understand how the local state organized and prioritized the provision of public services, what revenues paid for those services, and what happened when the revenues collected failed to satisfy local needs. Through detailed analyses of municipal ordinances, mayoral reports, citizen complaints, and financial documents, Hanley sheds light on the evolution of public finance and its effect on the early economic development of Brazilian society. This deeply researched book offers valuable insights for anyone seeking to better understand how municipal finance informs histories of inequality and underdevelopment.
Author: Amy E. Lerman Publisher: University of Chicago Press ISBN: 022663020X Category : Political Science Languages : en Pages : 329
Book Description
American government is in the midst of a reputation crisis. An overwhelming majority of citizens—Republicans and Democrats alike—hold negative perceptions of the government and believe it is wasteful, inefficient, and doing a generally poor job managing public programs and providing public services. When social problems arise, Americans are therefore skeptical that the government has the ability to respond effectively. It’s a serious problem, argues Amy E. Lerman, and it will not be a simple one to fix. With Good Enough for Government Work, Lerman uses surveys, experiments, and public opinion data to argue persuasively that the reputation of government is itself an impediment to government’s ability to achieve the common good. In addition to improving its efficiency and effectiveness, government therefore has an equally critical task: countering the belief that the public sector is mired in incompetence. Lerman takes readers through the main challenges. Negative perceptions are highly resistant to change, she shows, because we tend to perceive the world in a way that confirms our negative stereotypes of government—even in the face of new information. Those who hold particularly negative perceptions also begin to “opt out” in favor of private alternatives, such as sending their children to private schools, living in gated communities, and refusing to participate in public health insurance programs. When sufficient numbers of people opt out of public services, the result can be a decline in the objective quality of public provision. In this way, citizens’ beliefs about government can quickly become a self-fulfilling prophecy, with consequences for all. Lerman concludes with practical solutions for how the government might improve its reputation and roll back current efforts to eliminate or privatize even some of the most critical public services.
Author: Leonard Richardson Publisher: "O'Reilly Media, Inc." ISBN: 0596554605 Category : Computers Languages : en Pages : 448
Book Description
"Every developer working with the Web needs to read this book." -- David Heinemeier Hansson, creator of the Rails framework "RESTful Web Services finally provides a practical roadmap for constructing services that embrace the Web, instead of trying to route around it." -- Adam Trachtenberg, PHP author and EBay Web Services Evangelist You've built web sites that can be used by humans. But can you also build web sites that are usable by machines? That's where the future lies, and that's what RESTful Web Services shows you how to do. The World Wide Web is the most popular distributed application in history, and Web services and mashups have turned it into a powerful distributed computing platform. But today's web service technologies have lost sight of the simplicity that made the Web successful. They don't work like the Web, and they're missing out on its advantages. This book puts the "Web" back into web services. It shows how you can connect to the programmable web with the technologies you already use every day. The key is REST, the architectural style that drives the Web. This book: Emphasizes the power of basic Web technologies -- the HTTP application protocol, the URI naming standard, and the XML markup language Introduces the Resource-Oriented Architecture (ROA), a common-sense set of rules for designing RESTful web services Shows how a RESTful design is simpler, more versatile, and more scalable than a design based on Remote Procedure Calls (RPC) Includes real-world examples of RESTful web services, like Amazon's Simple Storage Service and the Atom Publishing Protocol Discusses web service clients for popular programming languages Shows how to implement RESTful services in three popular frameworks -- Ruby on Rails, Restlet (for Java), and Django (for Python) Focuses on practical issues: how to design and implement RESTful web services and clients This is the first book that applies the REST design philosophy to real web services. It sets down the best practices you need to make your design a success, and the techniques you need to turn your design into working code. You can harness the power of the Web for programmable applications: you just have to work with the Web instead of against it. This book shows you how.
Author: Philip E. Tetlock Publisher: Crown ISBN: 080413670X Category : Business & Economics Languages : en Pages : 331
Book Description
NEW YORK TIMES BESTSELLER • NAMED ONE OF THE BEST BOOKS OF THE YEAR BY THE ECONOMIST “The most important book on decision making since Daniel Kahneman's Thinking, Fast and Slow.”—Jason Zweig, The Wall Street Journal Everyone would benefit from seeing further into the future, whether buying stocks, crafting policy, launching a new product, or simply planning the week’s meals. Unfortunately, people tend to be terrible forecasters. As Wharton professor Philip Tetlock showed in a landmark 2005 study, even experts’ predictions are only slightly better than chance. However, an important and underreported conclusion of that study was that some experts do have real foresight, and Tetlock has spent the past decade trying to figure out why. What makes some people so good? And can this talent be taught? In Superforecasting, Tetlock and coauthor Dan Gardner offer a masterwork on prediction, drawing on decades of research and the results of a massive, government-funded forecasting tournament. The Good Judgment Project involves tens of thousands of ordinary people—including a Brooklyn filmmaker, a retired pipe installer, and a former ballroom dancer—who set out to forecast global events. Some of the volunteers have turned out to be astonishingly good. They’ve beaten other benchmarks, competitors, and prediction markets. They’ve even beaten the collective judgment of intelligence analysts with access to classified information. They are "superforecasters." In this groundbreaking and accessible book, Tetlock and Gardner show us how we can learn from this elite group. Weaving together stories of forecasting successes (the raid on Osama bin Laden’s compound) and failures (the Bay of Pigs) and interviews with a range of high-level decision makers, from David Petraeus to Robert Rubin, they show that good forecasting doesn’t require powerful computers or arcane methods. It involves gathering evidence from a variety of sources, thinking probabilistically, working in teams, keeping score, and being willing to admit error and change course. Superforecasting offers the first demonstrably effective way to improve our ability to predict the future—whether in business, finance, politics, international affairs, or daily life—and is destined to become a modern classic.
Author: John J. (JJ) Geewax Publisher: Simon and Schuster ISBN: 1638355908 Category : Computers Languages : en Pages : 920
Book Description
Summary Google Cloud Platform in Action teaches you to build and launch applications that scale, leveraging the many services on GCP to move faster than ever. You'll learn how to choose exactly the services that best suit your needs, and you'll be able to build applications that run on Google Cloud Platform and start more quickly, suffer fewer disasters, and require less maintenance. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the Technology Thousands of developers worldwide trust Google Cloud Platform, and for good reason. With GCP, you can host your applications on the same infrastructure that powers Search, Maps, and the other Google tools you use daily. You get rock-solid reliability, an incredible array of prebuilt services, and a cost-effective, pay-only-for-what-you-use model. This book gets you started. About the Book Google Cloud Platform in Action teaches you how to deploy scalable cloud applications on GCP. Author and Google software engineer JJ Geewax is your guide as you try everything from hosting a simple WordPress web app to commanding cloud-based AI services for computer vision and natural language processing. Along the way, you'll discover how to maximize cloud-based data storage, roll out serverless applications with Cloud Functions, and manage containers with Kubernetes. Broad, deep, and complete, this authoritative book has everything you need. What's inside The many varieties of cloud storage and computing How to make cost-effective choices Hands-on code examples Cloud-based machine learning About the Reader Written for intermediate developers. No prior cloud or GCP experience required. About the Author JJ Geewax is a software engineer at Google, focusing on Google Cloud Platform and API design. Table of Contents PART 1 - GETTING STARTED What is "cloud"? Trying it out: deploying WordPress on Google Cloud The cloud data center PART 2 - STORAGE Cloud SQL: managed relational storage Cloud Datastore: document storage Cloud Spanner: large-scale SQL Cloud Bigtable: large-scale structured data Cloud Storage: object storage PART 3 - COMPUTING Compute Engine: virtual machines Kubernetes Engine: managed Kubernetes clusters App Engine: fully managed applications Cloud Functions: serverless applications Cloud DNS: managed DNS hosting PART 4 - MACHINE LEARNING Cloud Vision: image recognition Cloud Natural Language: text analysis Cloud Speech: audio-to-text conversion Cloud Translation: multilanguage machine translation Cloud Machine Learning Engine: managed machine learning PART 5 - DATA PROCESSING AND ANALYTICS BigQuery: highly scalable data warehouse Cloud Dataflow: large-scale data processing Cloud Pub/Sub: managed event publishing
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Author: Louise Downe
Author: Lou Downe
Author: Niall Richard Murphy
Author: Judith Dwyer
Author: J. M. Juran
Author: Anne G. Hanley
Author: Amy E. Lerman
Author: Leonard Richardson
Author: Philip E. Tetlock
Author: John J. (JJ) Geewax