The Big Book of Customer Service Training Games

Author: Peggy Carlaw
Publisher: McGraw Hill Professional
ISBN: 0071501827
Category : Business & Economics
Languages : en
Pages : 226

Book Description
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

The Big Book of Sales Games

Author: Peggy Carlaw
Publisher: McGraw-Hill Education
ISBN: 9780071343367
Category : Business & Economics
Languages : en
Pages : 244

Book Description
Another book in the bestselling "Big Book of Business Games Series,"The Big Book of Sales Games delivers dozens of 5-20 minute games and activities designed to motivate salespeople, teach key selling principles, or just liven up a sales meeting.

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

Author: Mary Scannell
Publisher: McGraw Hill Professional
ISBN: 0071743669
Category : Business & Economics
Languages : en
Pages : 240

Book Description
Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

The Big Book of Team Building Games: Trust-Building Activities, Team Spirit Exercises, and Other Fun Things to Do

Author: Edward E. Scannell
Publisher: McGraw-Hill Education
ISBN: 9780070465138
Category : Business & Economics
Languages : en
Pages : 274

Book Description
Did you know that games can be a terrifically effective way to build team spirit, communication, and trust among people who work together day in and day out? Now you can spark morale in any work group by choosing from 70 stimulating games and activities specifically designed for the manager who's looking to raise sagging morale in a department, liven up boring staff meetings, enable team members to collaborate smoothly and effectively, and much more!

Big Book of Whittle Fun

Author: Chris Lubkemann
Publisher: Fox Chapel Publishing
ISBN: 1607651068
Category : Crafts & Hobbies
Languages : en
Pages : 250

Book Description
The whittler extraordinaire, Chris Lubkemann, is back with 31 fun and rewarding new whittling projects in his latest guidebook, Big Book of Whittle Fun. These detailed, photo-illustrated projects are quick and easy to make. Chris offers clear instructions for creating a wide variety of useful and entertaining objects with almost no expense or training, and gives tips and techniques that make whittling accessible and enjoyable for both novices and experienced carvers. With helpful advice on choosing wood, basic whittling techniques and safe knife sharpening, you'll be able to make practical projects like recipe holders and whimsical objects like a rooster. Many playful sports and game-oriented projects are also included such as tic-tac-toe and a bowling set complete with a lane and pins. You'll find the projects in this book truly make whittling fun.

Communication Basics

Author: Judy Jenings
Publisher: Association for Talent Development
ISBN: 1607284731
Category : Business & Economics
Languages : en
Pages : 160

Book Description
This book takes a new look at a subject that is at the heart of all human activity—communication. Specifically designed to help you become an effective communicator, this book gives you the tools and knowledge to connect with and influence your audience whether that audience is a jam-packed auditorium or three clients at an important business meeting. Communication Basics enables you to become a think-on-your-feet presenter who not only presents with authority, but also knows how to listen to your audience effectively.

Drama Menu

Author: Glyn Trefor-Jones
Publisher:
ISBN: 9781848422858
Category : Drama
Languages : en
Pages : 0

Book Description
Packed full of drama games, ideas and suggestions, Drama Menu is a unique new resource for drama teachers.

The Big Book of Tricks for the Best Dog Ever

Author: Larry Kay
Publisher: Workman Publishing
ISBN: 1523501618
Category : Pets
Languages : en
Pages : 321

Book Description
A step-by-step guide to more than 100 dog tricks, specially designed for effective training, for pure fun, and even for turning your dog into a YouTube star, from the coauthor of the tremendously successful and much-praised Training the Best Dog Ever and the genius behind "The Stunt Dog Show," which performs more than 1,000 shows a year.

The Big Book of 100 Outdoor Activities

Author: Laura Minter
Publisher:
ISBN: 9781784944049
Category :
Languages : en
Pages : 144

Book Description
There are times when keeping your young children occupied and entertained can be a real challenge, no matter how super-organized or imaginative your parenting skills. This is where The Big Book of 100 Outdoor Activities, a bumper book of boredom-busting fun, comes in. The aim is to provide parents with loads of simple and quick activities and creative ideas, to engage and entertain their children and encourage them to learn more about their natural environment. Activities are grouped into eight handy sections: Wildlife Spotting In the Garden Messy Makes Arts and Crafts Games Rainy Day Activities Outdoor Cooking Music Dressing up Each one is packed with things to do that range from spur-of-the-moment creative play, involving little or no preparation, to mini projects with step-by-step instructions. No matter what your pre-schooler is into, there will be something to stimulate their senses. These are just a few of the ingenious ideas: making a baking soda rocket, painting with fruit, growing your own pizza toppings, feather printing and making a bug hotel to cooking smores, pressing flowers, leaf rubbing and wildlife spotting.

Game AI Pro 2

Author: Steven Rabin
Publisher: CRC Press
ISBN: 1482254808
Category : Computers
Languages : en
Pages : 566

Book Description
Game AI Pro2: Collected Wisdom of Game AI Professionals presents cutting-edge tips, tricks, and techniques for artificial intelligence (AI) in games, drawn from developers of shipped commercial games as well as some of the best-known academics in the field. It contains knowledge, advice, hard-earned wisdom, and insights gathered from across the com