Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment

Author: Lawrence Polsky
Publisher: McGraw Hill Professional
ISBN: 0071760423
Category : Business & Economics
Languages : en
Pages : 177

Book Description
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement—and prevent it from spreading into an uncontrollable fire. Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with: A micromanaging supervisor An underperforming employee A peer's disruptive work habits Unreasonable or unethical customer requests Abrupt, rude, and unprofessional coworkers

Perfect Phrases for Communications (EBOOK BUNDLE)

Author: Lawrence Polsky
Publisher: McGraw-Hill Professional
ISBN: 0071796304
Category : Business & Economics
Languages : en
Pages : 417

Book Description
Turn any disagreement, conflict, and personality clash into productive dialog with Perfect Phrases for Communications Two eBooks in One! Conflict in the workplace is inevitable. But you don’t have to sit back and watch it spread into an uncontrollable fire. When you have the right words and phrases on hand, you can resolve any disagreement and get things back on track in no time—and Perfect Phrases for Communications provides everything you need at the touch of a button. This two-in-one eBook package contains: Perfect Phrases for Conflict Resolution Get access to hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above any workplace conflict and focus on solving the problem. This handy, quick-reference guide provides effective language for dealing with: A micromanaging supervisor An underperforming employee A peer's disruptive work habits Unreasonable or unethical customer requests Abrupt, rude, and unprofessional coworkers Perfect Phrases for Dealing with Difficult People Whether you work for the proverbial “boss from hell,” manage an office packed with “personalities,” or juggle in a three-ring circus of cranky clients, crazy customers, and annoying associates, you'll find just the right words for every situation, including: Dealing with brutal bosses and confrontational coworkers Turning explosive situations into mutually rewarding ones Handling angry customers and demanding clients Motivating unproductive workers and irresponsible vendors

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

Author: Susan Benjamin
Publisher: McGraw Hill Professional
ISBN: 0071595120
Category : Business & Economics
Languages : en
Pages : 242

Book Description
Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

Perfect Phrases for Sales Referrals: Hundreds of Ready-to-Use Phrases for Getting New Clients, Building Relationships, and Increasing Your Sales

Author: Jeb Brooks
Publisher: McGraw Hill Professional
ISBN: 0071810099
Category : Business & Economics
Languages : en
Pages : 193

Book Description
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Perfect Phrases for Sales Referrals presents hundreds of time-saving tips and ready-to-use phrases you can use to virtually reinvent yourself when it comes to communicating with clients. Complete with dialogues and scripts for practicing interactions with existing and prospective clients, this handy, practical guide helps you: Generate more referrals Gather more qualified prospects Increase your customer base Improve your personal interaction skills Close more sales than ever!

The Conflict Resolution Phrase Book

Author: Barbara Mitchell
Publisher: Red Wheel/Weiser
ISBN: 1632659069
Category : Business & Economics
Languages : en
Pages : 196

Book Description
A reference to help business leaders and human resources managers dissolve office disputes and foster dialogue with employees. Ouch! Did I really say that? What was I thinking? It’s uncomfortable to go into a tenuous situation blind and fumbling for words. That’s why people run from conflict. Rather than avoid these situations, The Conflict Resolution Phrase Book can help you prepare for and embrace them. Sometimes you just need a prompt to say the right thing, and that’s what this book will do. Using it you’ll learn: Positive things to say when initiating or responding to difficult conversations and situations How to find and craft language to start a sensitive conversation The right words to positively influence the situation The more you practice, the better you’ll become. Having this book at your fingertips will give you the confidence that the words will come out right. The Conflict Resolution Phrase Book is a natural complement to the author’s previous book, The Essential Workplace Conflict Handbook. “Barbara and Cornelia take the fear out of managing conflict and difficult conversations.” —Adam Bowman, MA. PHR “A ready resource on how to talk differently to get different results when managing conflict. It is a must have for the manager or HR professional.” —Marsha Hughes-Rease, MSOD, PCC, CAPT/NC/USN/Ret., Quo Vadis Coaching and Consulting, LLC

Perfect Phrases for Managers and Supervisors

Author: Meryl Runion
Publisher:
ISBN:
Category : Electronic books
Languages : en
Pages : 208

Book Description
Providing the right phrase for every situation every time; this concise and practical guide will help you communicate in todays workplace; where collaboration; cooperation; and personalization are critical to building an efficient; productive work environment. --

Perfect Phrases for Real Estate Agents & Brokers

Author: Dan Hamilton
Publisher: McGraw Hill Professional
ISBN: 0071641718
Category : Business & Economics
Languages : en
Pages : 287

Book Description
The Right Phrase for Every Situation...Every Time In our current real estate climate, it's more important than ever to have the right words at your fingertips. Whether you're new to the game or a seasoned seller, Perfect Phrases for Real Estate Agents and Brokers has just the right words and phrases you'll need to track down prospective properties and clients, manage transactions, negotiate terms, facilitate communications between buyer and seller, and close the deal. This easy-to-use, quick-reference guide gives you: Hundreds of quick, ready-to-use words and phrases Coverage of every situation you'll face, from meeting a new client to finalizing the sale Winning approaches that persuade prospects and generate sales Expertise from a top realtor educator and author

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

Author: Mary Scannell
Publisher: McGraw Hill Professional
ISBN: 0071743669
Category : Business & Economics
Languages : en
Pages : 240

Book Description
Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

Powerful Phrases for Dealing with Difficult People

Author: Renee Evenson
Publisher: AMACOM
ISBN: 0814432999
Category : Business & Economics
Languages : en
Pages : 242

Book Description
How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.

Perfect Phrases for Dealing with Difficult Situations at Work: Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest Office Conditions

Author: Susan Benjamin
Publisher: McGraw Hill Professional
ISBN: 0071606203
Category : Business & Economics
Languages : en
Pages : 225

Book Description
The Right Phrase for Every Situation . . . Every Time WNo matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of Perfect Phrases for Dealing with Difficult People, this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of stickycircumstances with coworkers, and leave you in control. If you’re asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you’ll have the best words for every situation, including: Handling criticism and being heard criticizing Picking up the ball when someone else has dropped it Getting credit for your project when an associate takes the praise Deflecting a flirtatious client or coworker Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations . . . when you have “Perfect Phrases.”