Incident Management for Operations

Author: Rob Schnepp
Publisher: "O'Reilly Media, Inc."
ISBN: 1491917792
Category : Computers
Languages : en
Pages : 136

Book Description
Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it. Assess your IT incident response with the PROCESS programmatic evaluation tool Get an overview of the IMS all-hazard, all-risk framework Understand the responsibilities of the Incident Commander Form a unified command structure for events that affect multiple business units Systematically evaluate what broke and how the incident team responded

Incident Management for Operations

Author: Rob Schnepp
Publisher:
ISBN: 9781491917626
Category : Business & Economics
Languages : en
Pages : 0

Book Description
Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You'll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it. Assess your IT incident response with the PROCESS programmatic evaluation tool Get an overview of the IMS all-hazard, all-risk framework Understand the responsibilities of the Incident Commander Form a unified command structure for events that affect multiple business units Systematically evaluate what broke and how the incident team responded

Critical Incident Management

Author: Vincent Faggiano
Publisher: CRC Press
ISBN: 1439874549
Category : Law
Languages : en
Pages : 251

Book Description
Terrorism threats and increased school and workplace violence have always generated headlines, but in recent years, the response to these events has received heightened media scrutiny. Critical Incident Management: A Complete Resource Guide, Second Edition provides evidence-based, tested, and proven methodologies applicable to a host of scenarios that may be encountered in the public and private sector. Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies and critical incidents efficiently and effectively, this volume explores: The phases of a critical incident response and tasks that must be implemented to stabilize the scene Leadership style and techniques required to manage a critical incident successfully The National Incident Management System (NIMS) and the Incident Command System (ICS) Guidelines for responding to hazardous materials and weapons of mass destruction incidents Critical incident stress management for responders Maintaining continuity of business and delivery of products or services in the face of a crisis Roles of high-level personnel in setting policy and direction for the response and recovery efforts Augmented by Seven Critical TasksTM that have been the industry standard for emergency management and response, the book guides readers through every aspect of a critical incident: from taking initial scene command, to managing resources, to resolution, and finally to recovery and mitigation from the incident. The authors’ company, BowMac Educational Services, Inc., presently conducts five courses certified by the Department of Homeland Security. These hands-on "Simulation Based" Courses will prepare your personnel to handle any unexpected scenario. For additional information contact: 585-624-9500 or [email protected].

Large-scale Incident Management

Author: Mark Haraway
Publisher: Cengage Learning
ISBN: 9781428359932
Category : Command and control at fires
Languages : en
Pages : 0

Book Description
Taking the approach that experience is the best teacher, Large Scale Incident Management is the first book of its kind to use a major, real-life, contemporary event to teach key incident management concepts. The book places readers in the Incident Commander seat for the EQ chemical fires that occurred in Apex, North Carolina, in October 2006: an event that lasted three days, shut down an entire city, and displaced 17,000 citizens. Using this large-scale incident as a running example of how critical components of successful incident management are actually applied in real life, it provides detailed insight into important topics in the field. Coverage begins with pre-planning and preparation, emergency plan development, and conducting community hazard assessments, and then progresses to implementation of the National Incident Management System (NIMS) as a part of daily operations, incident action plans, and complex NIMS for large catastrophic events. With this unique, real-life approach, the book is both engaging and instructional, leaving readers with a solid understanding, not only of large scale incident management concepts, but also how to apply them.

National Incident Management System

Author: Donald Walsh
Publisher: Jones & Bartlett Publishers
ISBN: 0763781878
Category : Business & Economics
Languages : en
Pages : 321

Book Description
Developed and implemented by the United States Department of Homeland Security, the National Incident Management System (NIMS) outlines a comprehensive national approach to emergency management. It enables federal, state, and local government entities along with private sector organizations to respond to emergency incidents together in order reduce

Emergency Incident Management Systems

Author: Louis N. Molino, Sr.
Publisher: John Wiley & Sons
ISBN: 0470043415
Category : Technology & Engineering
Languages : en
Pages : 540

Book Description
A "street smart" look atincident management in all its permutations Incident Management Systems (IMS) provide the means by which to coordinate the efforts of individual agencies in order to stabilize an incident and protect life, property, and the environment. Born from the FireScope project of the late 1960s, which was developed in response to the major wildfires that regularly plagued Southern California, these systems have evolved with many similarities and certain fundamental differences. Emergency Incident Management Systems: Fundamentals and Applications contrasts the major forms of Incident Management/Incident Command Systems. The author illuminates these differences and offers a fresh perspective on the concepts on which these systems are founded in order to make them more accessible and user-friendly. Without suggesting major changes in the systems, he bridges the gap between their theoretical and academic foundations and their real-world applications, and makes them more applicable to the professional's daily needs. Timely features of the book include: * An "in the field" point of view * Coverage of incidents of mass destruction * Filled-out sample forms designed to aid professionals in completing reports In post-9/11 America, where incident management has become a national priority-one that must be easilyunderstood and applicable across all emergency systems-this book provides a useful tool for helping today's emergency workers be more informed and more prepared than ever.

The Site Reliability Workbook

Author: Betsy Beyer
Publisher: "O'Reilly Media, Inc."
ISBN: 1492029459
Category : Computers
Languages : en
Pages : 505

Book Description
In 2016, Googleâ??s Site Reliability Engineering book ignited an industry discussion on what it means to run production services todayâ??and why reliability considerations are fundamental to service design. Now, Google engineers who worked on that bestseller introduce The Site Reliability Workbook, a hands-on companion that uses concrete examples to show you how to put SRE principles and practices to work in your environment. This new workbook not only combines practical examples from Googleâ??s experiences, but also provides case studies from Googleâ??s Cloud Platform customers who underwent this journey. Evernote, The Home Depot, The New York Times, and other companies outline hard-won experiences of what worked for them and what didnâ??t. Dive into this workbook and learn how to flesh out your own SRE practice, no matter what size your company is. Youâ??ll learn: How to run reliable services in environments you donâ??t completely controlâ??like cloud Practical applications of how to create, monitor, and run your services via Service Level Objectives How to convert existing ops teams to SREâ??including how to dig out of operational overload Methods for starting SRE from either greenfield or brownfield

Disaster Operations and Decision Making

Author: Roger C. Huder
Publisher: John Wiley & Sons
ISBN: 1118178521
Category : Political Science
Languages : en
Pages : 392

Book Description
The only book to combine emergency management principLEs with proven military concepts Good disaster plans do not guarantee a good response. Any disaster plan rarely survives the first rain bands of a hurricane or the first tremors of an earthquake. While developing plans is essential, there must be systems in place to adapt these plans to the ever-changing operational environment of a disaster. Currently there is no set of standard disaster response principles to guide a community. The National Incident Management System (NIMS) and the Incident Command System (ICS) provide the framework to implement operational decisions, but they were never designed as operational concepts. The military has developed just such concepts and many of them can be adapted for civilian use. Disaster Operations and Decision Making adapts those military concepts and combines them with disaster lessons learned to create a new opera-tional paradigm. Emphasizing team building, Emergency Operations Center operational systems, and situational awareness, the book details easily adopted methods. All of these methods are designed to be incorporated into the NIMS and ICS framework to enhance a community's response to any type of disaster. Disaster Operations and Decision Making is an essential resource for emergency managers, fire chiefs, law enforcement officers, homeland security professionals, public health officials, and anyone else involved or interested in crisis management.

Computer Incident Response and Product Security

Author: Damir Rajnovic
Publisher: Pearson Education
ISBN: 0132491494
Category : Computers
Languages : en
Pages : 407

Book Description
Computer Incident Response and Product Security The practical guide to building and running incident response and product security teams Damir Rajnovic Organizations increasingly recognize the urgent importance of effective, cohesive, and efficient security incident response. The speed and effectiveness with which a company can respond to incidents has a direct impact on how devastating an incident is on the company’s operations and finances. However, few have an experienced, mature incident response (IR) team. Many companies have no IR teams at all; others need help with improving current practices. In this book, leading Cisco incident response expert Damir Rajnovi ́c presents start-to-finish guidance for creating and operating effective IR teams and responding to incidents to lessen their impact significantly. Drawing on his extensive experience identifying and resolving Cisco product security vulnerabilities, the author also covers the entire process of correcting product security vulnerabilities and notifying customers. Throughout, he shows how to build the links across participants and processes that are crucial to an effective and timely response. This book is an indispensable resource for every professional and leader who must maintain the integrity of network operations and products—from network and security administrators to software engineers, and from product architects to senior security executives. -Determine why and how to organize an incident response (IR) team -Learn the key strategies for making the case to senior management -Locate the IR team in your organizational hierarchy for maximum effectiveness -Review best practices for managing attack situations with your IR team -Build relationships with other IR teams, organizations, and law enforcement to improve incident response effectiveness -Learn how to form, organize, and operate a product security team to deal with product vulnerabilities and assess their severity -Recognize the differences between product security vulnerabilities and exploits -Understand how to coordinate all the entities involved in product security handling -Learn the steps for handling a product security vulnerability based on proven Cisco processes and practices -Learn strategies for notifying customers about product vulnerabilities and how to ensure customers are implementing fixes This security book is part of the Cisco Press Networking Technology Series. Security titles from Cisco Press help networking professionals secure critical data and resources, prevent and mitigate network attacks, and build end-to-end, self-defending networks.

Traffic Incident Management Handbook

Author:
Publisher:
ISBN:
Category : Emergency management
Languages : en
Pages : 176

Book Description
Intended to assist agencies responsible for incident management activities on public roadways to improve their programs and operations.Organized into three major sections: Introduction to incident management; organizing, planning, designing and implementing an incident management program; operational and technical approaches to improving the incident management process.