A Guide to Effective Communication for Conflict Resolution

Author: Alan Sharland
Publisher: Independently Published
ISBN: 9781790335220
Category :
Languages : en
Pages : 170

Book Description
A Guide to Effective Communication for Conflict Resolution enables the reader, first of all, to just notice their present approach to communication. It introduces 9 Principles of Effective Communication, explains them through examples and then encourages the reader to practise the Principles in their own communication. In essence the Principles are simple, but they are personally challenging because they cause us to reassess what may be common practices in our everyday communication. It is important to notice these common practices in ourselves and others first of all, to see how prevalent and unconscious they are. Once we have become more conscious or 'mindful' about our communication we can apply the Principles to our day-to-day interactions and see the difference in others' responses to us, as well as in our own contributions to communication. We then see how practising the Principles can lead to a greater sense of connection and more creative responses to the inevitable conflicts we experience with others.Alan Sharland has been a Mediator since 1994, starting as a volunteer Mediator for Camden Mediation Service in London, UK. Prior to this he was a Teacher of Mathematics in a Secondary School in Camden. His involvement in mediation arose from trying to understand more about conflict as a result of a pupil from the school he worked in being murdered by a group of youths. Many of his pupils had been involved in violence either as victims or perpetrators and sometimes both. Working with people involved in destructive conflicts in his role as a Mediator enabled Alan to recognise common behaviours and approaches that typify ineffective responses to conflict. Mediation seeks to enable more effective responses to be created by those involved in a dispute, complaint or other difficulty. Observing how participants in the mediation process moved on to create more effective ways forward for themselves gave the material for the content in this book and evolved into the Principles that inform how Alan practises as a Mediator and Conflict Coach and how he trains others to be Mediators and Conflict Coaches.

Conflict Management for Libraries

Author: Jack G. Montgomery
Publisher: American Library Association
ISBN: 9780838908907
Category : Language Arts & Disciplines
Languages : en
Pages : 226

Book Description
After a research survey, the expert authors examined the comon causes of workplace conflict in libraries. The authors have developed 17 scenarios of conflict, along with realistic ways to manage them.

The Mindful Guide to Conflict Resolution

Author: Rosalie Puiman
Publisher: Adams Media
ISBN: 1507211325
Category : Self-Help
Languages : en
Pages : 240

Book Description
Successfully handle difficult conversations, remain civil, and end an argument peacefully with this straightforward and mindful guide to conflict resolution. It’s important to share your thoughts and opinions with others—and even more important to be able to do so without starting an argument or offending someone. Now you can prevent and resolve conflicts with help from this guide covering everything from understanding your own emotions better and learning how to address people in different situations, to getting through a difficult conversation, coming to a positive conclusion, and disengaging yourself when necessary. The Mindful Guide to Conflict Resolution provides the essential tools to mindfully communicate during any challenging situation. With this practical and informative guide in hand, you have the power to transform any difficult exchange or disagreement into a positive, constructive conversation.

Mindful Relationships

Author: Dr Richard Chambers
Publisher: Exisle Publishing
ISBN: 1775592766
Category : Body, Mind & Spirit
Languages : en
Pages : 234

Book Description
We are now experiencing what is being called ‘the mindfulness revolution’, as increasingly people become aware of the benefits of mindfulness in all aspects of daily life. This book focuses on individuals, couples, families, groups and businesses to provide a practical guide for using mindfulness to enrich relationships and more effectively manage the stresses associated with dispute resolution and conflict. The authors clearly and engagingly explore how we can use mindfulness to: • develop a more compassionate, friendly relationship with ourselves and others • increase awareness of our own and others’ relational patterns • calm and soothe our emotions and be there for others • communicate more effectively • enhance connection and empathy • reduce defensive patterns, allowing for more authenticity, and • work effectively within families and larger systems such as workplaces. Case studies are included throughout to highlight key principles, as well as practical exercises to enable the reader to develop their mindfulness skills.

The Conflict Resolution Toolbox

Author: Gary T. Furlong
Publisher: John Wiley & Sons
ISBN: 0470835176
Category : Business & Economics
Languages : en
Pages : 275

Book Description
In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully. Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools. Offers eight models to help you understand the root causes of any conflict. Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help. Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively. Features a detailed case study throughout the book, to which each model is applied. Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action. Includes practical tools and worksheets that you can use in working with these models in your practice. The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution.

Creating Relationship Wellness

Author: Stephanie Wijkstrom
Publisher: Universal-Publishers
ISBN: 1627343377
Category : Family & Relationships
Languages : en
Pages : 148

Book Description
Mindfulness for your marriage is a tool book to be used by couples who want to gain the skill of relationship wellness. Each chapter offers evidence-based, and therapist verified techniques to gain insight into yourself and your partners world. Mindfulness for your marriage offers skills-based interventions that draw upon the fields of mindfulness and behavioral psychology, both recognized as pathways to enrichment. Each segment of this text builds upon the previous in an effort to lead the reader toward a mastery of relationship wellness. Divorce, separation, or disconnection do not always need to be the solution, a new approach to your problems will empower your path to reconnection. Prepare to break down specific methods of mindfulness and apply them during each chapter’s exercises as you practice to enhance your relationship. Each segment ends with practical exercises to do together or independently. In this unique text, you are offered thoughtful meditations that make relationship improvement understandable and easy. The writer houses an intimate understanding of human emotions and connections that she intersects in a meaningful way. It is not necessary to wait to improve your love until it is ailing, but here and now, relationship enhancement is offered as a preventative strategy in the attainment of interconnected wellbeing.

Managing Conflict in Projects

Author: George Pitagorsky
Publisher:
ISBN: 9781935589587
Category : Business & Economics
Languages : en
Pages : 0

Book Description
"This book charts a course for identifying and dealing with conflict in a project context." --Publisher description.

Conflict at Work

Author: M. Paula Daoust
Publisher: Maplewheat Publishing
ISBN: 9781735369709
Category : Self-Help
Languages : en
Pages : 168

Book Description
Most people are not good at a skill that is critical to their job! Even when they attend training, their skill does not improve. Why? Because conflict is an emotional experience and not a rational, logical event. If your goal is to get better outcomes when dealing with conflict and you are like most people, you probably need some help in learning to manage your emotions. This book is packed full of tools that you can use today to make a difference in your career. Like a buffet, you can pick and choose the tools that feel most comfortable for you or will fit best with your situation. When you put together a plan that feels right for you, you will get those better outcomes you need and want.

Everything Is Workable

Author: Diane Musho Hamilton
Publisher: Shambhala Publications
ISBN: 1611800676
Category : Business & Economics
Languages : en
Pages : 235

Book Description
Discover how mindfulness can help you resolve the inevitable problems that arise in your personal and professional relationships in this “groundbreaking, creative” guide to Zen-based conflict resolution (Jan Chozen Bays) Conflict is going to be part of your life—as long as you have relationships, hold down a job, or have dry cleaning to be picked up. Bracing yourself against it won’t make it go away, but if you approach it consciously, you can navigate it in a way that not only honors everyone involved but makes it a source of deep insight as well. Seasoned mediator Diane Hamilton provides the skill set you need to engage conflict with wisdom and compassion, and even—sometimes—to be grateful for it. She teaches how to: • Cultivate the mirror-like quality of attention as your base • Identify the three personal conflict styles and determine which one you fall into • Recognize the three fundamental perspectives in any conflict situation and learn to inhabit each of them • Turn conflicts in families, at work, and in every kind of interpersonal relationship into win-win situations Full of practical exercises that can be applied to any kind of relationship, Everything Is Workable gives readers the tools they need to cultivate dynamic, vital, and effective relationships in their personal lives and at work.

Optimal Outcomes

Author: Jennifer Goldman-Wetzler
Publisher: HarperCollins
ISBN: 0062893661
Category : Business & Economics
Languages : en
Pages : 236

Book Description
An award-winning conflict consultant offers a new path to take when agreement and collaboration seem impossible, and teaches us that when conflict resolution fails, we can achieve freedom instead—even without others’ cooperation. A founding CEO and his top salesperson are engaged in a heated clash over her compensation package. A mother and daughter are locked in a nasty cycle of blame and attack. A high-profile executive team is struggling with aggressive political infighting. In all these cases, every effort to talk it out has been unsuccessful. Where can you turn when your attempts to resolve conflict fail? Most approaches emphasize collaboration. You are supposed to sit down, calmly talk through your differences, and find a solution. But what if nothing seems to work, no matter what you do? When situations resist resolution, the Optimal Outcomes Method teaches us conflict freedom. This innovative method, based on Dr. Jennifer Goldman-Wetzler’s training at the Program on Negotiation at Harvard Law School, two decades as a consultant to Fortune 500 and high-growth CEOs and senior teams, grassroots work with Middle East leaders, US government-funded research on terrorism, and her popular course at Columbia University,Optimal Outcomesreveals eight groundbreaking practices proven to help people everywhere free themselves from conflict. With inspiring stories from clients, students, and Dr. Goldman-Wetzler’s own life lighting the way, you’ll learn to observe complex situations with clarity, access your shadow values (things you really care about but have been unwilling to admit), and take bold, simple, surprising action. Optimal Outcomes blends mindfulness, Jungianpsychology, and practical, step-by-step advice to free anyone from seemingly impossible conflict. Applying the practices, you’ll reach your Optimal Outcome—which may be vastly different from what you originally imagined, but more satisfying than you ever dreamed possible.