The Guide to Reflective Practice in Conflict Resolution

Author: Michael Lang
Publisher: Rowman & Littlefield
ISBN: 1538116634
Category : Language Arts & Disciplines
Languages : en
Pages : 247

Book Description
This book is a commonsense guide to becoming a reflective practitioner, written by a practitioner for practitioners. Relying on actual practice situations, stories, and self-guided exercises, it responds to the questions: Why should professionals care about reflective practice? How do its principles and methods increase competence? What characteristics distinguish reflective practitioners? Every person in a conflict resolution process sees the world differently and acts in a distinctive manner. Yet, by following well-developed practice routines, practitioners often fail to consider the unpredictability of human interactions and overlook behaviors that are inconsistent with their expectations. To respond effectively to surprising and unpredictable events, this book encourages practitioners to adapt their thinking, so they can use their knowledge and skills when situations do not match their assumptions or are inconsistent with their practice routines.

The Guide to Reflective Practice in Conflict Resolution

Author: Michael Lang
Publisher: Rowman & Littlefield
ISBN: 1538188961
Category : Language Arts & Disciplines
Languages : en
Pages : 261

Book Description
This book is a commonsense guide to becoming a reflective practitioner, written by a practitioner for practitioners. This second edition is fully revised and updated, incorporating extensive new material emphasizing hands-on tools, worksheets, and guides along with practical advice for those interested in adopting reflective practice individually or in a group setting. It also provides useful resources, step-by-step instructions, and more case studies and commentaries from practitioners. Every person in a conflict resolution process sees the world differently and acts in a distinctive manner. Yet, by following well-developed practice routines, practitioners often fail to consider the unpredictability of human interactions and overlook behaviors that are inconsistent with their expectations. To respond effectively to surprising and unpredictable events, this book encourages practitioners to adapt their thinking, so they can use their knowledge and skills when situations do not match their assumptions or are inconsistent with their practice routines. This book also includes guest essays by Ava Abramowitz, Jodie Grant, Tzofnat Peleg-Baker, and Susanne Terry.

The Essential Guide to Workplace Mediation & Conflict Resolution

Author: Nora Doherty
Publisher: Kogan Page Publishers
ISBN: 0749450193
Category : Business & Economics
Languages : en
Pages : 208

Book Description
Workplace mediation is becoming an increasingly popular dispute resolution method to settle interpersonal employee conflicts, including harassment and bullying complaints. There is a direct ratio between the quality of relationships across the workplace and long-term effectiveness and success. Mediation addresses complex relationship difficulties head-on so that working relationships can be restored. Fostering a philosophy of mediation as a culture and a "co-entrepreneurial" business model, Doherty and Guyler consider what mediation is, why it is necessary and how it works, including the main principles of operation and the 6-step structure of a mediation meeting. They analyze the reasons for conflict and suggest useful everyday communication skills to help defuse anger or aggression. Real case studies look at specific complaints of bullying, of sexual harassment and of racism, generational conflicts within family businesses and boardroom conflicts between chairmen and CEOs.

Rising Above Office Conflict

Author: Clare E Fowler
Publisher: Rowman & Littlefield
ISBN: 1538171287
Category : Business & Economics
Languages : en
Pages : 363

Book Description
A light hearted guide offering step-by-step advice that empowers readers to understand and overcome the conflicts they face at work. Building on 20 years of workplace disputes, this book brings practical tools for resolving conflicts right into the employee’s hands. With a humorous and engaging approach, this book is a guide for everyone frustrated at work. The characters described are relatable, and the suggestions are described in a simple, easy-to-adopt plan. Why is conflict in every workplace? Because there are so many different types of people with different needs, and no idea how to work together. Clare Fowler provides a hilarious overview of 2 wonderful personalities and 18 difficult ones (Micromanager, Chatty Cathy, The Hulk, Inappropriate Ivan, etc.) and gives you strategies for dealing with them. Explaining common processes for resolving conflict, she provides a quick and ready guide for any employee hoping to manage conflict, rise above the fray, and move forward successfully with everyone they work with. She offers suggestions for preventing conflict from reoccurring. Worksheets and solutions explorers will help you to find an easy plan for rising above your office conflict.

Conflict Coaching Fundamentals

Author: Samantha Hardy
Publisher: Routledge
ISBN: 1000426890
Category : Business & Economics
Languages : en
Pages : 196

Book Description
We naturally create stories to help us making meaning of our world, but in conflict situations the kinds of stories we typically tell ourselves can actually make it harder for us to manage and resolve the conflict constructively. This book provides an accessible framework for understanding why people tell their conflict stories the way they do, and how to help them move away from conflict stories that prevent them from understanding and responding to conflict in an effective way. Presented using highly engaging and accessible cases, the book is designed to help people working with others in conflict to fully support them by understanding which areas of the conflict story to focus their attention on, and using practical techniques to support people to rewrite their story into a more constructive one to better manage the situation. The book also provides practical strategies to help people who are themselves in a conflict scenario to rewrite and enact a version of their conflict story that helps them to more constructively manage, and often resolve, their situation. A conflict management coaching system is introduced that is designed to address the particular problems created by dysfunctional conflict stories. This is a book specifically for those who work with people in conflict (mediators, conflict coaches, managers, lawyers, HR staff, teachers) and also for anyone who wishes to better understand their own experience of conflict.

How Mediation Works

Author: Stephen B. Goldberg
Publisher: Emerald Group Publishing
ISBN: 178714223X
Category : Law
Languages : en
Pages : 137

Book Description
How Mediation Works will introduce management and law students as well as businesses to this art of conflict resolution from the behavioral perspective, while also providing a valuable resource to continuing education programs, mediation training, and lawyers to familiarize clients with the mediation process.

The Generalist Approach to Conflict Resolution

Author: Toran Hansen
Publisher: Lexington Books
ISBN: 0739176331
Category : Philosophy
Languages : en
Pages : 216

Book Description
This book outlines the generalist approach to conflict resolution. The approach was inspired by the generalist approach to social work but has now emerged in the fields of conflict resolution and peace studies. Essentially, the approach considers conflict resolution practice and scholarship very broadly. Generalist scholarship and practice are contrasted against specialized ways of conducting conflict resolution, whereby practitioners become well versed in one mode of practice or a specific theoretical orientation to scholarship. Several theories provide a foundation for this inclusive approach: conflict transformation, eco-systemic scholarship, the strengths perspective, and a new theory of social conflict, the theory of differences. The generalist approach is intended to provide a way for conflict resolution and peace studies scholar-practitioners to help diverse parties address complex conflicts at various levels (personal to international). Generalist scholar-practitioners assist parties to comprehensively and holistically address these conflicts, in a multi-layered, multi-level fashion, but they must be comfortable with ambiguity, monitor intervention complexity, and give parties control over how their conflicts are addressed. Ultimately, this may make parties more committed to their conflict interventions and outcomes.

Bridging Troubled Waters

Author: Michelle LeBaron
Publisher: John Wiley & Sons
ISBN: 0787966150
Category : Business & Economics
Languages : en
Pages : 351

Book Description
Bridging Troubled Waters is about a robust and holistic approach to resolving conflict. It begins where much of the currently accepted theory and practice in the field leaves off. Like a hand pulling back the curtain from parts of us that have been closeted away, this book reveals ways we can use more of ourselves in addressing conflict. Moving beyond the analytic and the intellectual, it situates our efforts at bridging conflict in the very places where conflict is born--relationships. From relationships come connection, meaning, and identity. It is through awareness of connection, shared meaning, and respect for identity that conflicts are transformed.

The Making of a Mediator

Author: Michael D. Lang
Publisher: John Wiley & Sons
ISBN: 1118503023
Category : Business & Economics
Languages : en
Pages : 280

Book Description
The Making of a Mediator goes beyond the basics of mediation process. In this essential resource, expert mediator and teacher Michael Lang outlines his innovative model of artistry in professional practice that results from the understanding of and connection between reflective practice and interactive process. Together with Allison Taylor, they have created a landmark book that offers conflict resolution professionals the theories, principles, practices, and ideas for developing true artistry in mediation.

Intercultural Mediation and Conflict Management Training

Author: Claude-Hélène Mayer
Publisher: Springer Nature
ISBN: 3030517659
Category : Psychology
Languages : en
Pages : 262

Book Description
This book introduces the topic of intercultural mediation and conflict management. Based on the latest scientific research and successful conflict management practices, it provides theoretical insights and practical, self-reflective exercises, role-plays and case studies on conflict, mediation, intercultural mediation, and solution-finding in conflict mediation. The book serves both as a self-learning tool to expand personal competences and cultural sensitivity, and as training material for seminars, workshops, secondary, advanced and higher education and vocational training. It is a valuable contribution to the fields of intercultural conflict mediation and conflict management, intercultural communication, intercultural training and coaching. This is a book about practicing – the applied practice of competent conflict crafts in diverse intercultural contexts. Conflict practitioners, mediators, and intercultural trainers would be inspired by Professor Claude-Hélène Mayer’s creative integration of relevant intercultural models with do-able conflict strategies and in reaching intergroup harmony with reflexivity and cultural resonance. --- Professor Stella Ting-Toomey, Human Communication Studies, California State University at Fullerton, USA, and Co-Editor of The SAGE Handbook of Conflict Communication, 2e Given the difficulty and complexity of successful intercultural collaboration and conflict mediation, this is a much-needed addition to cross-cultural positive psychology. It is rich in content and training. I highly recommend it for teaching, corporate training, and for executive coaches. --- Professor Paul T.P. Wong, President International Network on Personal Meaning and President Meaning-Centered Counselling Institute, Toronto, Canada Intercultural conflict resolution is a critically important task in this modern world. This book by Professor Mayer is a welcome handbook on how to use mediation to resolve those conflicts. It should be in the library of every conflict mediator. My congratulations to Professor Mayer for her important work. --- Dan Landis, Founding President, International Academy of Intercultural Research, Affiliate Professor of Psychology, University of Hawaii