Author: Mike Song Publisher: Berrett-Koehler Publishers ISBN: 1605099023 Category : Business & Economics Languages : en Pages : 153
Book Description
Offers an easy-to-implement solution to a problem--e-mail and information overload--that plagues millions of people • Draws on the authors' extensive experience working with major corporate clients • Includes a real-world case study of how the principles in the book were implemented at Capital One Do you spend so much time dealing with e-mails--reading them, writing them, responding to them, responding to responses--that you feel like you're just going round and round and getting nowhere? Meet Harold, an HR director so overwhelmed by email he feels like a hamster on a wheel. Just in time, Harold meets a coach--a leading expert on email efficiency and etiquette with a simple system that helps Harold eliminate needless emails, write better messages, and file and find information in a flash. He gets immediate results--and reclaims his life. This delightful and much-needed fable is based on the authors' extensive experience helping employees at companies like Clear Channel, Procter and Gamble, and Pfizer manage e-mail more efficiently. The book includes a remarkable case study of the authors' work with Capital One, where employees estimated they saved thirteen days a year by applying Hamster Revolution techniques. This book is perfect for time-starved professionals eager to restore balance and order to their busy lives.
Author: Mike Song Publisher: Berrett-Koehler Publishers ISBN: 1605090085 Category : Business & Economics Languages : en Pages : 170
Book Description
Are meetings taking over your life? You're not alone. Meet Iris, a sales director so overwhelmed by meetings that she feels like a hamster on a wheel—in fact, she's turned into one. Just in time, she meets a coach—a leading meeting efficiency expert—with a simple system that helps her regain her sanity and humanity. The coach's secret is a laser-like focus on the five biggest meeting pain points: 1. Meeting overload: Professionals waste twenty-four days a year in useless meetings. 2. Missing success ingredients: ninety percent of all professionals attend meetings that lack a clearly stated objective and agenda. 3. Virtual-meeting chaos: Disinterested participants + endless technical glitches huge amounts of wasted time. 4. Agenda adrift: Goals are missed when meetings veer off course. 5. Action distraction: Incomplete action items result in delayed projects and missed deadlines. The coach demonstrates that these five challenges are damaging Iris's career and costing the world over a trillion dollars each year. He provides practical new solutions that rapidly transform Iris from victim to victor. These solutions are tailored to the technology-driven world in which Iris lives—she discovers how to use e-calendars, PDAs, and virtual meetings to make her life easier, not more complicated. She applies the solutions, gets immediate results, and reclaims her life. The Hamster Revolution for Meetings focuses on a small number of high-impact best practices that really work. Included is a landmark case study that shows how 3,000 Capital One associates reclaimed ten days per year while improving meeting effectiveness by over 35 percent.
Author: Mike Song Publisher: Get Control Publishing ISBN: 0999320181 Category : Self-Help Languages : en Pages : 130
Book Description
How to succeed in a world immersed in technology. Is technology getting the best of you? Do you need to organize your digital office and boost virtual meeting skills to succeed at work? Meet Claire, a frazzled HR exec so overwhelmed by technology that she feels like a hamster on a wheel. What’s worse, the CEO has asked her to help the rest of the organization improve their digital skills. Yikes! Just in time, Claire meets a coach with a simple system – called TQ – for boosting tech proficiency. He also shares incredible Office 365, Google, and smartphone tips that help everyone get more done. Claire gets immediate results and helps her organization get back on track. ABOUT THE AUTHOR Mike Song is an award‐winning tech blogger and bestselling author of the Hamster Revolution book series. He is one of the best virtual presenters in the world. Mike has helped millions via dynamic interviews with CNN, NPR, and FOX while providing TQ training to over 20% of the Global 1000. Find Mike at www.getcontrol.net email him at [email protected]
Author: Natalie Angier Publisher: HMH ISBN: 0547348568 Category : Science Languages : en Pages : 305
Book Description
The New York Times bestseller that makes scientific subjects both understandable and fun: “Every sentence sparkles with wit and charm.” —Richard Dawkins From the Pulitzer Prize–winning New York Times science journalist and bestselling author of Woman, this is a playful, passionate guide to the science all around us (and inside us)—from physics to chemistry, biology, geology, astronomy, and more. Drawing on conversations with hundreds of the world’s top scientists, Natalie Angier creates a thoroughly entertaining guide to scientific literacy. For those who want a fuller understanding of some of the great issues of our time, The Canon offers insights on stem cells, bird flu, evolution, and global warming. For students—or parents whose kids ask a lot of questions about how the world works—it brings to life such topics as how the earth was formed, or what electricity is. Also included are clear, fascinating explanations of how to think scientifically and grasp the tricky subject of probability. The Canon is a joyride through the major scientific disciplines that reignites our childhood delight and sense of wonder—and along the way, tells us what is actually happening when our ice cream melts or our coffee gets cold, what our liver cells do when we eat a caramel, why the horse is an example of evolution at work, and how we’re all really made of stardust.
Author: Ken Blanchard Publisher: McGraw Hill Professional ISBN: 0071817859 Category : Business & Economics Languages : en Pages : 176
Book Description
Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees. Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined. In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone's job. PRAISE FOR LEGENDARY SERVICE: "Read this book and establish a service culture in your organization." -- Horst Schulze, Chairman/CEO, Capella Hotel Group "Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. Legendary service--it's everyone, always." -- Mark King, CEO and President, TaylorMade Golf "Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. Legendary Service will teach the next generation how to deliver sensational service. Buy it, study it, implement it." -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules "Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller Ken Blanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service." -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV "Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today!" -- John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo "Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to accept mediocrity." -- Leonardo Inghilleri, coauthor of Exceptional Service, Exceptional Profit
Author: Ulrich Blanché Publisher: ISBN: 9783828835412 Category : Languages : en Pages : 256
Book Description
About this Book / Bristol born Banksy is usually categorized as a Street Artist, although his art, in content and form, transcends a narrow understanding of this term. This publication primarily deals with Banksy as a contemporary Urban Artist and his relationship with consumer culture. It examines Banksy not only in light of his illicit work on the street, but also in regard to his gallery exhibitions. The study highlights representative works of his art, pieces which demonstrate his versatility, but also stand for different periods of his oeuvre. This book presents the first academic study of Banksy's art in English; with a history and discussion of the terms Graffiti, Street Art and Urban Art and a rich array of biographical information. It will be of interest to academics and the general public as well. About this Edition / Street Artist Banksy and former Young British artist Damien Hirst are two of the most popular representatives of British contemporary art. Situated in a triangle of art, consumerism and pop culture their work is among the most well-known. A systematic academic study of their artistic viewpoints and references to consumer culture has long been missing, and Ulrich Blanche is finally closing this gap: He examines Hirst's and Banksy's art against the background of the London art scene since 1980. Blanche points out connections to Duchamp, Warhol and Koons, and reflects on the role of the observer, the meaning of location and, especially, the references between art, consumer culture and marketing in their pieces. This two volume edition is the translated and expanded version of the authors dissertational thesis."
Author: Barrett Swanson Publisher: Catapult ISBN: 1640094199 Category : Literary Collections Languages : en Pages : 342
Book Description
Barrett Swanson embarks on a personal quest across the United States to uncover what it means to be an American amid the swirl of our post-truth climate in this collection of critically acclaimed essays and reportage. A trip with his brother to a New York psychic community becomes a rollicking tour through the world of American spiritualism. At a wilderness retreat in Ohio, men seek a cure for toxic masculinity, while in the hinterlands of Wisconsin, antiwar veterans turn to farming when they cannot sustain the heroic myth of service. And when his best friend’s body washes up on the shores of the Mississippi River, he falls into the gullet of true crime discussion boards, exploring the stamina of conspiracy theories along the cankered byways of the Midwest. In this exhilarating debut, Barrett Swanson introduces us to a new reality. At a moment when grand unifying narratives have splintered into competing storylines, these critically acclaimed essays document the many routes by which people are struggling to find stability in the aftermath of our country’s political and economic collapse, sometimes at dire and disillusioning costs.
Author: Bloomsbury Publishing Publisher: Bloomsbury Publishing ISBN: 1408102579 Category : Games & Activities Languages : en Pages : 719
Book Description
Anagram Solver is the essential guide to cracking all types of quiz and crossword featuring anagrams. Containing over 200,000 words and phrases, Anagram Solver includes plural noun forms, palindromes, idioms, first names and all parts of speech. Anagrams are grouped by the number of letters they contain with the letters set out in alphabetical order so that once the letters of an anagram are arranged alphabetically, finding the solution is as easy as locating the word in a dictionary.
Author: Ken Blanchard Publisher: Pearson Education ISBN: 9780273710424 Category : Business & Economics Languages : en Pages : 390
Book Description
This volume contains sections on, setting your sights on the right target and vision, treating your customers right, treating your people right, and having the right kind of leadership.
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Author: Mike Song
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Author: F. P. Gopsill
Author: Barrett Swanson
Author: Bloomsbury Publishing
Author: Ken Blanchard