Author: Indi Young Publisher: Rosenfeld Media ISBN: 1933820640 Category : Business & Economics Languages : en Pages : 201
Book Description
Conventional product development focuses on the solution. Empathy is a mindset that focuses on people, helping you to understand their thinking patterns and perspectives. Practical Empathy will show you how to gather and compare these patterns to make better decisions, improve your strategy, and collaborate successfully.
Author: Michele Hansen Publisher: ISBN: 9781737446606 Category : Languages : en Pages : 324
Book Description
Deploy Empathy will help you learn the skill of talking to your customers-learning to truly listen to them-so that you can pull out their hidden needs, desires, and processes. Empathy is a skill that anyone can learn. Armed with the tactics you'll learn in this book and the toolbox of scripts and phrases, you'll be able to sell more of your existing product, build the right features that will delight your customers, and stop churn in its tracks. By the end of this book, you'll be able to interview customers and potential customers with confidence.
Author: David L. Johnston Publisher: Signal ISBN: 9780771049156 Category : Empathy Languages : en Pages : 0
Book Description
"The 28th Governor General's most personal and timely book to date: a passionate and practical guide for turning empathy into action. As the world stumbles through the most severe pandemic of the last century, threatened by teetering economies, torn by political division, separated by unequal access to resources, and wrestling with issues as diverse as racism, gender, cybercrime, and climate change, the nations that best adapt and prosper are those in which empathy is fully alive and widely active. Written for a post-pandemic world, Empathy is a book about learning to be empathetic and then turning that empathy into action. Based on the personal experiences of author David Johnston, the book explores how awakening to the transformative power of listening and caring permanently changes individuals, families, communities, and nations. A how-to manual for a world craving kindness, Empathy offers proof of the inherent goodness of people, and shows how exercising the instinct for kindness creates societies that are both smart and caring. Through poignant stories and crisp observations, David contends that "Everyone has power over some things that other people don't. When they learn ways to turn that power into action, they change the future dramatically." With clear and practical focus, Empathy looks at a host of issues that demand our attention, from education and immigration, to healthcare, the law, policing, business ethics, and criminal justice. In each of these areas, Johnston highlights the deeper understandings that have arisen during the COVID-19 crisis, with sharp emphasis on the positive and negative lessons now in crisp focus. Convinced that empathy is the fastest route to peace and progress in all their forms, David ends each short chapter with a set of practical steps the reader can take to make the world better, one deliberate action at a time."--
Author: Claire Brooks Publisher: Kogan Page Publishers ISBN: 0749477555 Category : Business & Economics Languages : en Pages : 256
Book Description
We are living in an age of continual motion and change, and as a result traditional strategy planning has become outmoded. Every manager, perhaps even every employee, needs to become a strategist. Every strategist, in turn, needs to develop deep consumer insight - or empathy - as a basis for flexible strategy formation. This book offers a practical guide on how to develop and implement a systematic process of strategic empathy to lead to greater effectiveness and day-to-day success. Marketing With Strategic Empathy is written by Claire Brooks, the CEO of the global consulting firm where the strategic empathy framework and processes were developed. She has applied these in many successful projects for international corporations for more than 10 years.
Author: Indi Young Publisher: Rosenfeld Media ISBN: 1933820195 Category : Computers Languages : en Pages : 482
Book Description
There is no single methodology for creating the perfect product—but you can increase your odds. One of the best ways is to understand users' reasons for doing things. Mental Models gives you the tools to help you grasp, and design for, those reasons. Adaptive Path co-founder Indi Young has written a roll-up-your-sleeves book for designers, managers, and anyone else interested in making design strategic, and successful.
Author: Andrew LeCompte Publisher: Atlantic Books (NH) ISBN: 9780967274164 Category : Empathy Languages : en Pages : 0
Book Description
In creating Harmonious Relationships you will learn how to: Build loving intimate relationship; Develop and maintain friendships; Positively influence people at work; Turn conflict into understanding. This book provides new and improved skills in helping understand and resolve conflicts. It is a 'must read book' for everyone.
Author: Susan Lanzoni Publisher: Yale University Press ISBN: 0300240929 Category : Psychology Languages : en Pages : 409
Book Description
A surprising, sweeping, and deeply researched history of empathy—from late-nineteenth-century German aesthetics to mirror neurons†‹ Empathy: A History tells the fascinating and largely unknown story of the first appearance of “empathy” in 1908 and tracks its shifting meanings over the following century. Despite empathy’s ubiquity today, few realize that it began as a translation of Einfühlung or “in-feeling” in German psychological aesthetics that described how spectators projected their own feelings and movements into objects of art and nature. Remarkably, this early conception of empathy transformed into its opposite over the ensuing decades. Social scientists and clinical psychologists refashioned empathy to require the deliberate putting aside of one’s feelings to more accurately understand another’s. By the end of World War II, interpersonal empathy entered the mainstream, appearing in advice columns, popular radio and TV, and later in public forums on civil rights. Even as neuroscientists continue to map the brain correlates of empathy, its many dimensions still elude strict scientific description. This meticulously researched book uncovers empathy’s historical layers, offering a rich portrait of the tension between the reach of one’s own imagination and the realities of others’ experiences.
Author: Arthur P. Ciaramicoli Publisher: Plume Books ISBN: 9780452282285 Category : Empathy Languages : en Pages : 0
Book Description
Empathy, an innate human capacity that gives us the ability to understand the unique experiences of another person, is the most overlooked component of relationships. By allowing us to connect with one another on a meaningful and fulfilling level, it "can help and heal us all. This excellent book shows you how" (Edward Hallowell, M.D., author of Connect). Using a practical and inspiring plan for making empathy a vital part of your everyday life, discover: -- Why empathy is crucial to finding love -- How to be an empathic listener -- How empathy can improve sex and create lasting intimacy -- How empathy differs from sympathy -- 10 steps to avoiding the pitfalls of negative empathy -- How empathy can help rebuild a relationship and restore confidence, trust, and faith Prescriptive and provocative, The Power of Empathy shows us how we can transform our lives -- and the lives of those we love.
Author: Maria Baghramian Publisher: Routledge ISBN: 1000316505 Category : Philosophy Languages : en Pages : 276
Book Description
The Value of Empathy explores various approaches to understanding empathy and investigates its moral and practical role. The central role of empathy in understanding others, and the need for it in our social and inter-personal encounters, is widely acknowledged by philosophers, social scientists and psychologists alike. Discussions of empathy abound, not only in more specialised academic publications, but also in traditional and social media. Yet neither a clear understanding, nor a uniform definition of this relatively new term is available. Indeed, one difficulty in discussing empathy, in philosophy and beyond, is the profusion of definitions; the difficulty is compounded by a lack of clarity in the distinction between empathy and cognate concepts such as sympathy and compassion. This book has two aims: Chapters 1–5 seek to address the dual concerns of the lack of clarity and profusion of interpretations by suggesting new ways of approaching the topic. The second aim of the book is to connect the more abstract discussions of empathy with its normative functions. Chapters 6–8 engage with the theoretical concerns relevant to the ethics of empathy and raise interesting points about its significance in ethical thought and action. The final four chapters focus on the practical normative significance of empathy by examining the connections between empathy, vulnerability and care in circumstances of ill health. The chapters in this book were originally published in the International Journal of Philosophical Studies.
Author: Amy J. Wilson Publisher: ISBN: 9781641379069 Category : Languages : en Pages : 336
Book Description
Leading change is not about breaking things - it's about using empathy to enrich the world. In Empathy for Change: How to Create a More Understanding World, former White House entrepreneur-in-residence Amy J. Wilson dives into the intricate science of empathy, debunking common myths and sharing practical uses for a better society. Having built cultures of innovation and change across multiple sectors, she knows that when we do not design with compassion, we remove the humanity and closeness we have to one another. This book touches on: How and why compassion can fuel real change despite its misconceptions Why change is more difficult in the 21st century and what we must do to instill human connection How power, culture, and systems shape our reality and how they can be redesigned What should be combined with empathy to make true positive impact And more! If you are looking for a toolkit to transform the places you live, work and play, this is it. Empathy for Change is the essential guidebook for developing kindness and learning to use it to make a more understanding and equitable future.
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Author: Indi Young
Author: Michele Hansen
Author: David L. Johnston
Author: Claire Brooks
Author: Indi Young
Author: Andrew LeCompte
Author: Susan Lanzoni
Author: Arthur P. Ciaramicoli
Author: Maria Baghramian
Author: Amy J. Wilson